"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."
It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.
“If you have someone on your team who has the bandwidth to really dive in and think about features and optimizations, a platform like Zendesk ends up being much more helpful than a younger company where there’s just less features.”
“Zendesk’s reporting and analytics dashboards allow us to quickly see what needs attention, detect patterns, and ensure that nothing is left unresolved."
“The internal knowledge base was a game changer. Instead of calling someone and hoping they remembered to follow up, we could track everything in one place.”
“With the AI Summarize feature, our agents are able to get up to speed quickly on the status of each and every case they’re working on, as a result, issues are resolved faster.”
“We have dramatically improved the level of service we’ve been able to provide both internal and external customers, which wouldn’t have been possible without Zendesk functionality and reporting.”
“We wanted all the reporting to be housed in one space, and the previous on-premises phone system just didn’t have that. The biggest benefit for us was the increased reporting capabilities from the ticket volume on email channels. That helped us maximize our efficiency and gain the data we needed …
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