728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Zendesk has helped us to bring support for two of our most important products into a single system, which creates a consistent customer experience.”

“We’ve grown really, really fast. Zendesk has been able to grow with us at each step.”

“We want to stay ahead with the technology. That’s why we use Zendesk.”

"We spent a year using a service [email] account to manage communications, but I quickly realized that this was not scalable. We needed something that would scale with our growth—and our growth was coming very quickly.”

"We often have people switch to Thinkific from other platforms because our support is really great."

"It has been really great to be able to have a tool that does everything that we need it to do. We’ll definitely be growing a lot with Zendesk in the future.”

"We knew that what we would get with Sell is a partner who was understanding that we aren’t the largest sales organization in the world, but we’re a medium-size company that is growing rapidly. We need something to grow with us."

"Just in the first training, everybody was on their smartphone, and it didn’t take long for them to start using Sell. That was just amazing because even after many trainings [with the prior CRM], the product was not accepted as much because it was hard to use."

"Guide is everything to the Discord support team. We know that we can’t scale without having a robust self-service solution, so we invest heavily in it...we get about a million hits a month on our help center. If you equate that to ticket deflection, we’re eliminating tens of thousands of contacts, which helps our team keep its headcount low."

"Zendesk Support, Talk, and Chat have allowed us to better structure ourselves with support. In fact, this omnichannel tool has made us, in my opinion, much more mature in our management and handling of support."

“We are no longer growing to grow, we’re doing it in a clearer and more focused way.”

"Without Zendesk’s partnership, we would not have been able to build the integrated and unified support experience we have today."

"Before the move to Zendesk, it was really difficult to understand key metrics. What Zendesk has allowed us to do is put together a really solid strategic plan moving forward to address those areas."