728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

“We started sharing a KPI report with our leadership and that really put our team on the map. All departments now have greater insights into the trends we are seeing, which is helpful in driving improvement plans across the business.”

“With Zendesk, we were able to use data and analytics to prioritize urgent tasks. It gave us the big picture of where we needed to go throughout the pandemic.”

“During our busiest seasons, sometimes customers had to wait up to 10 days to receive a response. Now, we see most tickets resolved in less than 24 hours."

“The reason that Zendesk is the right product is because it’s so user friendly. It’s been so easy to just basically set someone up for success from day one and say, ‘All right. Here you go. Here are some videos you can watch. Here are some articles you can read."

“Zendesk has helped us to provide great visibility about tech support issues, through dashboards and integration with tools we use. Integration with Jira was simple to configure and provided a great way for the Engineering team to be more in touch with customer issues while following our internal workflows.”

“Zendesk has support videos that are very good, and whenever we’ve asked for chat support, we’ve received it quickly. That’s not something I can say for many other SaaS companies, frankly.”

“Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization.”

“You can’t replace relationship building with software, but what you can do is automate repetitive tasks so people can focus on people—like the families and students the Smith Family supports. Zendesk really helps move the admin work out of the way.”

"It really helps to get your foot in the door early when your company is small, and then grow alongside each other. I don’t think we could ever outgrow Zendesk as there are so many options and integrations."

“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.”

“When choosing a support solution, you have to take the cost off the table and make the best decision for the customer. Otherwise you’ll be paying for it in the long term.”

“Support is the core of everything a company does. Support is on the front line with customers, and if you do not create a good first impression, you will not get the revenue that you need.”

“Our agents really appreciate Zendesk because their work can be measured. There’s calculation of their productivity and performance. It’s really transparent and the agents are so happy to have that information.”