728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

"On the agent side, integrations make their job a lot easier, especially when we’re pulling data into tickets about customers from Salesforce and other systems. As a business, integrations have helped us get a lot smarter about what we’re doing in tickets, and when. The analytics piece is really helpful—things like Insights, and extracting ticket data to our data warehouse—allows us to make better decisions."

“A really good measure of loyalty is how often a customer comes back to purchase with you. And it doesn't come from having a really flashy and attractive loyalty program, it comes from the hard work that goes into improving the customer experience.”

“Having all our data in one place has really allowed our sellers to grow alongside us. We're coming up with scalable solutions that are going to work for us for the long term. We can have a lean team but still facilitate everything that our sellers need because we give them access to information.”

“The response from the public has been fantastic. They don’t even know they are using Zendesk, but we receive compliments all of the time now on how quickly we respond to their questions.”

"We can now offer personalized, 24-hour support because the Ada chatbot, which we call GloBot, partners well with the Zendesk help center."

"By helping the newspaper maintain subscriptions and promote upcoming events and digital offerings, the chatbot is actually driving revenue for the business.”

“The work we have done with Zendesk has been a highlight of transforming our CX - setting us up for success as an autonomous supply chain hub, and ensuring we can scale to meet our customers needs without compromising on the quality of support they receive.”

“Zendesk is so simple to use. There is nothing I need to teach my agents because the platform is so easy to onboard.”

“Zendesk has been extremely helpful in ensuring our customer service operations meet our high standards. It’s about answering customers immediately with quality information. The more we grow, the more we will need solutions like Zendesk to scale with us.”

“Zendesk has enabled us to set complex workflows which support our strategy of doubling down on self service and making that the cornerstone of experience for our users.”

“Before Illinois Court Help, a single statewide support resource for court users did not exist. In the first 6 months of operation, we have helped 3360 unique people, representing 5400 Zendesk tickets and 7800 total phone calls. The launch of our program represents a huge win in terms of accessibility.”

“Zendesk improves the lives of people who are trying to navigate the court system, especially those who have a disability or are unable to come in person. Zendesk helps us close the information gap and improves accessibility for court users.”

“Being able to integrate Zendesk with WhatsApp and local social messenger apps is key for us to provide customer communication that feels familiar and at home, in every market we enter.”