728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Working with Zendesk is just relaxed and fun, because the software is designed with users from the customer support side in mind."

"Last year, we had 7 million interactions with our customers which represents how vital GCash is in the day-to-day lives of Filipinos. Zendesk has helped us see the granularity of these interactions and deeply understand the intents and sentiments of our customers. It has enabled us to see beyond the demand and paved the way in providing richer insights and creating a more positive experience to our customers."

“Lang.ai automatically tags every customer conversation in real-time, enabling more granular insights across multiple channels and powerful downstream automations.”

“Zendesk keeps support tickets organized so we can easily filter customers. The team can send out mass messages all at once via Sunshine Conversations instead of manual one-offs to communicate, track customers, and send updates in a timely manner.”

"Self-service enables our users to solve their problems on their own whenever possible. At the same time, high-quality self-service has the great side effect that ticket requests are reduced and we can concentrate on the really complex requests in support."

“When we started looking at guest service tracking and ticket handling solutions, Zendesk was a clear standout due to its scalability and integrated reporting features. Implementing Zendesk improved our ability to handle every guest concern quickly and consistently.”

“Zendesk supported our guest service goals by making it known that there are innovative ways to deal with everyday challenges that come up in the growth of a business.”

“Tasked with handling an increase in support tickets while making every effort to maintain our guest service standards.”

"It's quite powerful how we are able to leverage Zendesk tools and really dive deep into all the different features. It is an obvious advantage to our team—saving us time, making us more efficient, and simplifying information access."

“Customer service can be a sales driver, not just a cost center. If leadership understands how valuable those conversations are and invests in the team, it can help customers become loyal, raving fans.”

“When we had persistent callers, there wasn’t any way for us to track what issues were raised earlier."

“The Zendesk team has really supported us through our overall mission. We want to lead our customers into a future where cash is only an option. To make this transition at scale, we need the ability to serve each and every customer anytime, anywhere. The flexibility, useability, and efficiency of Zendesk have made it possible for us to fully empower our customer support team.”

“We are new players in the market, but despite that, we recently won an award for Best New Call Center in 2021. Zendesk played a key role in this by helping us be more efficient and more customer-friendly. It helped us get the information right, which helps us resolve tickets faster.”