728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We are looking for a platform to keep our focus on the customer, eliminate friction with the consumer and make the service more fluid.”

"Without the help of a really seamless tool and product like Zendesk, we wouldn't have been able to create a whole support strategy in 48 hours for 150 customers for a brand new product that we’ve only just built, while working remotely in the middle of a pandemic."

"Last year, we saw a three-fold increase in the volume that we had coming through. A lot of that was deflected because of the automations that we've set up through Zendesk."

"Zendesk has helped us arrive where we are—we’re now successfully tracking performance metrics, segregating tickets by teams, giving speedy responses to inquiries, and quickly addressing customers’ issues. The fact that people love greytHR’s customer support has become our key market differentiator."

"Zendesk has allowed our agency to be so much more collaborative. It's modernizing our service system and things aren’t falling through the cracks anymore.”

“Customers have started serving themselves, creating tickets and finding relevant information on their own. As a result, they’re getting the transparency and visibility they’ve always wanted.”

“With Zendesk, we can gauge customer satisfaction on a real-time basis and also give our customers visibility of what is happening with the tickets they have submitted.”

“Customer experience is one of the core competencies of our company. From the day we launched, we’ve invested in customer support. This support extends beyond our own platform to also offering general guidance and education to customers who are new to cryptocurrency and crypto exchange. This is how we set ourselves apart in the market."

“Our company website and support page are now designed and built in such a way that it actually all revolves around our use of Zendesk. It is working perfectly. We don't need to look at any other tool because it's doing exactly what we want it to, which is all about optimizing and improving how we work.”

“Zendesk has a very personalised approach for our business needs. The tool itself enables us to explore solutions and resolve issues faster—something that makes Zendesk stand out.”

“We can better evaluate what is happening both internally and externally. As a result, we have improved our processes and even our products based on user feedback.”

“Zendesk offered all the features we required for ticketing, an omnichannel presence, smooth scalable integrations with many solutions, and the ability to customize things for our use cases. It was an obvious choice.”

“We have empowered our customer service agents to be faster, more efficient and responsive, which has helped us grow a loyal user base.”