728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“When it comes to customer service, we need to be where our customers are, at the right time and in the right place. Zendesk helps us do just that.”

“Zendesk AI exceeded my expectations and the capabilities offered were much better than what I’d seen with other products on the market.”

"The use of Zendesk solutions is so aligned with the purpose of offering to the consumer that, today, it allows us to have a dedicated team to retain customers and recommend new products."

“For FOX Sports, providing first-class customer support to meet the needs and address the concerns of its users is crucial.”

"Zendesk has become an indispensable part of our business. It allows us to deliver quality service online, just as customers would experience in-stores. That way, they can always shop with us without worries."

“If customers continue using our services for 10 or 20 years, we need to support them throughout their lifestyles and lives. Therefore, strengthening touchpoints is extremely important. Our customers purchase ‘products’ and user experience’, and the Customer Success team is the department that holds the key to user experience by understanding what customers are thinking.”

“Zendesk was significantly more competitively priced over three years than Intercom would be. We could have more functionality and it was going to cost less, so the decision to switch was a no brainer.”

"Customers are appreciative of the improved service. Today, our CSAT score is at 94 percent, which is 14 percent higher than the retail industry benchmark and 10 percent greater than our previous score."

"One of the advantages of working with Zendesk has been the extra support we’ve received from them to optimise the daily usage of the tool. There’s an extended self-help community that gives us access to insights and best practices from industry leaders, of which we’ve implemented and seen great results."

“We have a core of really well-trained and experienced agents who can focus on the customer-related cases that require the human touch, while we automate the rest.”

“We have the space to explore options, make improvement plans and changes using automation, and expand to internal B2B requests, such as IT incidents. We did all these things starting with Zendesk, and now, we’re building on it and bringing in new partners.”

“Saying yes to projects outside of the support queue helped us demonstrate our knowledge and expertise to leadership in a new way. The investment in CX has shown that we are more than a reactive support center. We’ve been able to show the ROI, not just financially, but in our ability to build cross-functional relationships.”

“You have to differentiate yourself in service these days and do that by delivering an awesome experience, even if you’re a product company. This is why we embrace everything from the tech perspective.”