728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The best opportunities are when you have the support to exceed your customer’s expectation, so that you can anticipate hurdles and give your customer a seamless and pain-free experience.”

“Zendesk helps us to measure and maximize our response time and overall customer satisfaction.”

"Rolling out TypeGenie was incredible, it was a very smooth transition, our brand new people have found it incredibly helpful as they are getting to know it. The feedback has been incredibly positive about Zendesk and TypeGenie. It’s efficient and consistent.”

“The Zendesk professional services team spent the time understanding the details of what we do and held our hand as we set Zendesk up. This not only guided us to set up the system in an optimal fashion but also gave our team the confidence to understand how the system worked and be able to take over once it went live.”

“With Zendesk, we’re now able to serve all of our customers online—whether it’s a member of the public who has a question about a construction project next door, or a first-time applicant who is having a hard time understanding our complex code structure.”

“Our customer satisfaction score is something we really take pride in here, and we’re up in the nineties very consistently—it's pretty amazing.

“The survey confirmed that people really miss the conversations that they had with expert staff and have a strong preference for on-line options. We set out to bring back the human connection but with a modern offering that better matches customer expectations.”

“Before Zendesk, we had questions coming in from all over the place and it wasn’t centralized. Questions were going to staff, supervisors, managers—everyone. Now we’re able to centralize all of those sources of input. So, if I get a request via email now, I can just put the request into Zendesk, so that it’s tracked and somebody on the frontline staff can respond.”

“The Zendesk team has always kept us ahead of the game. Along with the changes in the industry and support systems, ensuring that we’re ready for innovations and have the right tools at our disposal, should we want to give them a go.”

“Zendesk WFM has really helped our support team and enabled us to leverage a better customer experience. We can quickly spot when Champions have a long handling time, so we can offer assistance right away.”

“The relationship between Zendesk and KRAFTON is not just a supplier-customer relationship—it’s a collaboration. Zendesk helps us set our direction by sharing best practices, tailored feedback, and other information we need to grow.”

"We needed a system that was easy to set up, maintain, and optimize, and allowed us to gain an elevated level of transparency into our customers' support needs."

“The reporting functionality in Zendesk is unbelievably powerful. We’ve made some great product decisions based on the data we’re getting.”