728 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"The combination of Zendesk Support and Upwork is extremely efficient. It allows us to appear as an even bigger company than we are today and to provide really excellent service in terms of turnaround time and the quality of the responses."

“We were able to go live in a matter of weeks. This new system will save countless hours of staff time, as well as provide a more frictionless experience.”

“Zendesk is an integral part of our operational excellence and service strategy. It’s the source of truth for us to identify our customers' pain-points and improve our performance. That’s where our customer and team insights come together. It’s where we can measure and see what’s going on in real-time, enabling us to rapidly address any areas where pain-points are identified or where performance is slipping.”

“An important aspect of data privacy and security is meeting and exceeding our customers’ demands, which are always evolving. That’s why we need controls for privacy and security at every level of the business, especially CX.”

“Being able to build on top of Zendesk meant that we could focus on developing end user and staffer value rather than building a security and compliance program from scratch. It accelerated our time to market while creating confidence in our customers.”

“Offices powered by Indigov regularly receive thousands of incoming messages a week across a variety of channels. Even with such a high volume, they are now able to get to zero inbox everyday. That means better outcomes for constituents across the country and in turn accomplishes our mission of strengthening U.S. democracy.”

“We haven’t needed to look elsewhere or switch to a different tool because if there’s anything that we don’t have or can’t do with Zendesk, there’s an add-on like Forethought or Lessonly that we can easily integrate.”

“Our revenue per user is higher when a customer is chatting with us versus browsing the site on their own. And, our conversion rate in chat is nine times higher than the standard conversion rate for customers using the site.”

“Without Zendesk, there were limited metrics, which meant there were limited SLA’s for leadership to review. Information on agent workload and ticket volume were non-existent for some teams, making it very difficult to scale.”

“Zendesk is really helping us through transparency into the lifecycle of requests. We’re able to quickly access relevant updates related to requests via the Zendesk dashboard.”

“Before Zendesk, the process was burdensome. Reports had to all be done manually by pulling and integrating information from multiple CSV files. Now you can just simply click a link and share it to the dashboard.”

“Every time I hear about a new Zendesk functionality, it's exciting. In the end, it’s about supporting our growth and continuing to give our customers a reason to both choose and stay with our products. Zendesk has been pivotal in how we support our customers with whatever they need.”

“Zendesk offers great customization and very intuitive user management. We could customize the look and feel of our public-facing help center, as well as incorporating and manipulating the workflows to suit our needs.”