722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Every time I hear about a new Zendesk functionality, it's exciting. In the end, it’s about supporting our growth and continuing to give our customers a reason to both choose and stay with our products. Zendesk has been pivotal in how we support our customers with whatever they need.”

“KPIs come as standard, but our founders want us to report back and tell them how our customer is feeling. With Zendesk we can do that.”

“Medline has 27 independent instances of Zendesk running right now. We brought Zendesk on board and started using it pretty intensively. It’s no longer an optional platform for us, it’s mission critical.”

“Zendesk AI simplifies and eases the workflow on our agent side. The summarization feature has been a huge help, especially for onboarding new reps. It saves us the time and energy of looking through an entire thread, so we can work more efficiently.”

“All of our technology decisions are built around future proofing as much as possible. Zendesk has been a huge help in developing our digital transformation strategy and assessing our priorities.”

“We were looking for a consolidated base that would bring all of our teams together and allow them to be able to communicate efficiently with each other and with customers to maintain that centralized knowledge.”

“Anything that Zendesk offers that could be of interest in terms of functionality, we take seriously. We consider leveraging everything that makes sense for our teams.”

“Insights on the kind of requests coming from customers can help you develop product features that truly meet customer needs and proactively identify issues before they worsen. That creates a positive impact on retention and customer satisfaction.”

“Ultimately, we want to get to the point where we have a holistic global digital customer journey. With Zendesk as the foundation and the various apps and integrations such as AI sitting on top of that, we are getting closer and closer to achieving that.”

“The most important reason to start AI with Zendesk is I was able to implement AI immediately without any developer support. The fact that we can just switch it on is something we never thought possible.”

“Liberty is all about delivering a personal service. I see AI enhancing that personal service because now our customers will be interacting with a human who’s being put in front of them at the right time with the right information.”

"I can now focus on 10 employee superstars, rather than having 12 team members that aren't as strong. The efficiency gains that we've seen mean that during peak periods, we don't have to recruit extra staff."

“A unified customer view means richer customer conversations with deeper communications.”