722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Our agents don’t have to keep all the channels in mind: today they spend 90 percent of their response time in Zendesk."

"I kept getting feedback that a customer service person had been rude or that she hadn’t been helpful, but short of reading through emails there was no way for me to monitor what was going on."

“When I explored Zendesk as an option for us, I knew we were growing, but didn’t know exactly what our needs would be in the future. Zendesk provides us with the widest range of options and room to grow.”

“As we looked for a solution, Zendesk Support stood out because it could solve all these issues for us. The team had also evaluated Teamwork Desk before choosing Zendesk."

"In any situation, a warm transfer is ideal so that you’re talking to the person directly and updating them before you put the customer through. But also, issues can get resolved straightaway. There’s no back and forth, trying to get the right person. It’s absolutely brilliant for us. Our calls are going so much faster and smoother."

"Our Zendesk products are also tied to our ecommerce platform, Magento. It’s more efficient for the agent to get the ticket and be able to see the customer’s information and purchase history right away."

“Schools in particular, are very relational. And the people that we work with very much want to have a contact at their vendor who they know and trust. Our phone support through Zendesk Talk is a very important part of the service that we provide."

"Pretty much everyone at the company uses Zendesk products."

"We view our customer service staff as the actors. We try and do as much as we can behind-the-scenes to support them. Then we can give them free reign to use their creativity to make the right decision."

“We chose BIME because it gave us the freedom to mix data from multiple sources, for the ease of use and a great user experience, and the ability to visualize complex data sets without needing advanced data or technical skills. Another reason was the independence from our IT department for the launch and for monitoring the software."

“Zendesk’s greatest strengths versus other solutions I’ve used is its simplicity and ease of customization, which lets companies create the perfect workflow for their unique situations. You’re not pigeonholed into having certain features work a certain way.”

"Live chat creates more organic conversations where the customer or agent’s voice can shine through a bit more. It seems to pay off, as their live chat CSAT hovers at 94-95 percent."

“Zendesk and their willingness to connect with our teams to provide meaningful insights allowed us to make necessary changes to our technical architecture and enabled us to meet the demands as we’ve expanded in volume and users. We wouldn’t have been able to quickly set ourselves up for success without that.”