728 Zendesk Testimonials

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

“Zendesk keeps support tickets organized so we can easily filter customers. The team can send out mass messages all at once via Sunshine Conversations instead of manual one-offs to communicate, track customers, and send updates in a timely manner.”

"By getting Zendesk Support, we’ve really been able to optimize our work. It has saved us money and contributes to the revenue of our business. I also think retention is one of the most important things at the company. Acquiring new customers is way more expensive and less efficient than retaining your existing customers. Zendesk Support and Chat help us to retain more customers."

“No matter how large or complex our business becomes, I don’t have to worry. I know that we can grow with Zendesk.”

“I remember the Mods not knowing they had the freedom to do that and I was surprised, because of course they are! We encourage humor and spirited additions like that. In fact, my biggest wins with Zendesk are the help center with Zendesk Guide and the macro feature in Support. I love the customization options that are available in both of these areas.”

“Zendesk Support is really user-friendly software for configuring your workflow with triggers and automations. Automations have enabled us to run a tighter ship.”

"Customer support is a partnership. It’s about building a relationship and making customers successful."

"Since using Zendesk Support, our customer support has changed a lot for the better. In the past year, we have seen triple digit growth in our customer base. The ability to provide support from a variety of channels has enabled more and more customers to engage with us and receive a consistent experience. I don’’t think we could have gotten here without Zendesk Support."

“We love having global visibility into what’s going on with our tickets across the organization. It was easy to set up the reporting in Zendesk and Insights, and we’re able to extract the info we need to help improve the customer journey.”

“Over the last few years, Zendesk has enabled us to efficiently scale our Customer Operations team. With the product's robust functionality, great customer service, and partnership, we feel supported as we grow to meet our business needs.”

“Zendesk is a game changer in the way we serve people who are experiencing a life disaster. Life is about relationships, and because of Zendesk, we are able to provide customer service in a way that makes people feel like family.”

“Zendesk has provided Arriva with a powerful, scalable platform, extensive application marketplace and a highly capable partner network to develop industry leading solutions and drive the highest levels of customer satisfaction.”

“Zendesk Support allows us to listen to the customer, and then begin to change the company as a whole.”

"Zendesk Talk allows our team to deliver excellent customer experiences as our business continues to grow. Our agents have everything they need—customer history, order details and previous tickets—all in one place, for fast, personal support."