722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

“Agents began to see the ways in which Zendesk is better suited for us and a stronger solution than anything we’ve used before. The Talk product made the biggest difference for our agents, right away. It was much better, straight from the box.”

“Something that took several hours on the email-based system dropped down to a few minutes in Zendesk."

“The Mobile SDK sets up Customer Success reps to have all of the information readily available without having to ask the customer. They can dive into what the customer is trying to solve almost immediately."

“We’ve gotten so much good information from Zendesk employees and the website, but also from other Zendesk customers who say, “Hey, try this out.” There’s a wealth of knowledge available.”

“Zendesk has been very receptive to our questions and our needs. We use the live chat assistance in Zendesk often, and when we create tickets, Zendesk’s response time is incredible.”

“I remember the transition because I didn’t have a full-time employee to work on the implementation. A support specialist was able to set up the tool and work with IT during his free time.”

“Zendesk products have allowed us to deliver better support to all our clients. The agility with which we can implement new features and workflows is a key element to our success.”

“Before Zendesk Support, Guide, Chat, and Talk, there were many missed opportunities. Our online presence is now our biggest store, and we’re only at the beginning of what we can do with our digital experience. We’re excited to see where Zendesk takes us."

“Data from Zendesk drives change in our products and technology to better serve customer needs. The insights, analytics, and information Zendesk gives us about our customers, and about how they interact and transact with us, is invaluable.”

“Zendesk gives us the ability to make changes without involving a developer or paying for external support. Paul and I are not developers, yet we’re able to manage the customer-facing side of things in the Zendesk products and in all of our help centres.”

“The thought leadership and partnership we’ve received from our relationship with Zendesk has helped us take our service delivery to the next level.”

“We generally do about 100 tickets per rep per day, so a friendly, easy-to-use UI was a requirement at the top of the list. One of the reasons Zendesk Support really stood out was how easy it is to use, and how easy it was to train our representatives.”