724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“Support’s analytics really stand out. The visualization of our Hotelier Care team’s progress is an excellent motivational tool.”

“Zendesk is great because it’s highly configurable, and the data reporting is easy to build, even if you’re not an extremely technical person. And whenever I had a request, I always felt Zendesk was willing to help me get to a speedy resolution.”

"Answer Bot has been helpful in addressing some quick questions for our customers. We’re happy to see customers find the answers they need, when they need it. Answer Bot points them in the right direction to find solutions independently."

"We’re growing really fast, and as a result, our communications with our riders need to drive engagement, activations and attention. We’re only going to utilize the platform more and more moving forward.”

"There’s not really anything on the market that I can think of that compares to Zendesk. I’m really happy with what we have Zendesk gives me everything I need to effectively manage my team. The tools that Zendesk provides helps LimeBike to be the leading smart mobility solution provider with happy riders.'

"At Relate, I got to see what admins at other companies are doing, and then there’s the value of the workshops. It all comes down to strategy. What I learned won’t manifest overnight, but between the networking and the sessions, I can begin to see what our support might look like two years from now, and how we can get there."

“Zendesk has helped us strengthen our partnerships with our distributor channel.”

“Zendesk talks with us about how to solve issues with the best outcome for our customers in mind. That mentality has been essential for us in a partner.”

“We don’t handle any tickets outside of Zendesk. No matter what the first channel is that a customer uses as their entry point, the ticket will be created automatically in Zendesk and answered by an agent in Zendesk.”

"We try to only auction special objects that have a story behind them. For example, we once sold the skeleton of a whole mammoth. Last year, we sold the most exclusive and valuable LEGO brick in the world.”

"Contextual help has reduced our inbound traffic, because more and more customers are getting engaged with that. We’re also using it to give updates on any new products that are coming or any new features. With the help of Zendesk, we are able to reach out to every single customer."

“Zendesk helped us become more humane and empathetic in terms of how we serve our customers. Zendesk has been a big part of that journey.”

"Zendesk will facilitate the growth we’re experiencing now and in the future, while helping us retain our reputation as a software company with unparalleled responsiveness with customers. It will equip us to continue to be ‘uncomfortably close’ with our customers."