722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"We have the goal of providing a really integrated, streamlined support experience for customers. That made the case to switch to Zendesk Chat really easy—fewer tools for agents to learn, and less disparate metrics dashboards and consoles to move between."

“There’s an overall organic increase in the number of customers contacting us because we’ve now made it easier for them to do so. Zendesk has allowed customers to move away from other channels while also putting contacts into more efficient channels for us.”

“Zendesk helps us make the right decisions and improve the customer experience, and the organization of our department.”

“Everything we need is supported by the Zendesk platform. There are a lot of online resources, and Zendesk has a strong, active community that has been really helpful for us.”

"As we were growing, we realized that it’s better to have everything centralized, from a financial perspective, but also from a procedures perspective. It’s better to invest in these things for the long term.”

"Custom fields have allowed us to categorize what clients are experiencing, including what they are and aren’t satisfied with. We’re able to use that valuable information when collaborating with our product team to drive decisions about focusing resources, understanding capacity, and solving pain points."

"We’ve changed in complexity and multilingual capabilities, and have multiple groups using the system internally. As a platform, Zendesk has been able to support that growth."

"Without Zendesk, I would be at only 60 percent of where I am now because so much of our work would be manual and slow. Now we can do the same things much faster."

"Zendesk has given us best practices, and when we need something, they provide us with the answers we’re looking for."

“We have a report that shows ticket product areas and the number of tickets and articles we have for that corresponding area. That’s the gap analysis then I talk with the knowledge coaches and encourage them to create more focused articles in those areas.”

"Zendesk has been an incredible tool thus far to support our growth.”

“We’re having more and more partners adopt more technology, and doing more online ordering and expecting more prompt service from a call-based structure. Zendesk opened up a lot more doors in terms of being much simpler to use.”

“We let our agents go through product information if somebody really wants to get into the details about a product or when they have a story they want to share with us. It helps build a relationship to invest that time with the customer.”