724 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

“The Zendesk team has always kept us ahead of the game. Along with the changes in the industry and support systems, ensuring that we’re ready for innovations and have the right tools at our disposal, should we want to give them a go.”

“When we went live with Zendesk our customer satisfaction improved. Having all channels in one place allows us to answer questions more effectively, work more efficiently, and that improvement has shown across our KPIs.”

"For example, we wanted to focus on proactive chat in Denmark for a single day and, with just as a click of a button, we switched on the proactive chat. Zendesk helps us be quick and flexible."

"Zendesk is a piece of cake. It’s easy to understand, to use, and to navigate. Everything is so simple."

“There’s an overall organic increase in the number of customers contacting us because we’ve now made it easier for them to do so. Zendesk has allowed customers to move away from other channels while also putting contacts into more efficient channels for us.”

“Zendesk helps us make the right decisions and improve the customer experience, and the organization of our department.”

“Everything we need is supported by the Zendesk platform. There are a lot of online resources, and Zendesk has a strong, active community that has been really helpful for us.”

"As we were growing, we realized that it’s better to have everything centralized, from a financial perspective, but also from a procedures perspective. It’s better to invest in these things for the long term.”

"Custom fields have allowed us to categorize what clients are experiencing, including what they are and aren’t satisfied with. We’re able to use that valuable information when collaborating with our product team to drive decisions about focusing resources, understanding capacity, and solving pain points."

"We’ve changed in complexity and multilingual capabilities, and have multiple groups using the system internally. As a platform, Zendesk has been able to support that growth."

"Without Zendesk, I would be at only 60 percent of where I am now because so much of our work would be manual and slow. Now we can do the same things much faster."

"Zendesk has given us best practices, and when we need something, they provide us with the answers we’re looking for."

“We have a report that shows ticket product areas and the number of tickets and articles we have for that corresponding area. That’s the gap analysis then I talk with the knowledge coaches and encourage them to create more focused articles in those areas.”