722 Zendesk Testimonials

"Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform."

It’s paramount for us to be able to build exactly what we need. Zendesk provides a vast collection of integrations and opportunities for customization as part of our subscription.

"Many of us had experience using email to deal with support enquiries. E-mail takes an enormous amount of effort to keep accurate records of issues and our distributors would have no way of tracking the status of their queries. Launching Tern was an opportunity for all of us to take a hard look at how to provide premium service levels, globally, for our new brand. We started to build an internal QC tracking system to help us track tickets, flag outstanding requests and record the history. While this looked like it would fill an immediate need, it lacked the capability to grow in line with Tern. We needed something that could scale upwards quickly and having studied a couple of options, Zendesk was the solution we were looking for."

“Bukalapak wants to become the best customer service provider in the Indonesian ecommerce space, and we see Zendesk as the way forward to achieve that.”

"We have grown so quickly and had such an impact wherever we have grown because credit is sorely needed virtually everywhere as the middle class expands. Credit requires assessing ability to pay and ensuring willingness to pay, yet the vast majority of the world’s population does not have a credit score and cannot pledge collateral."

“Before Zendesk, we were wasting time hunting down information and building one-off tools to serve customers and partners. Now, we have a solid foundation for our global growth.”

"We used to have one physical phone with WhatsApp business and we only had two people attending the personal cash loans. So imagine you send out a message to everyone in your database and then you receive around 300 WhatsApp messages in a matter of minutes. Between two people, because there was only a capacity of two per phone, usually our SLA for WhatsApp would be about one day. Potential customers lost interest and dropped off."

“In our business, we need to provide a seamless, personalized experience to clients without actually meeting them in person. Zendesk helps us connect with clients so they have an exceptional stay.”

“The ability to integrate all communication channels into a single, unified platform was absolutely crucial for us. Having everything in one place means the teams are no longer constantly switching between different platforms. They have more control over customer data–and, as a result, the customer experience.”

“I love the flexibility of Zendesk’s products. I know as we build and grow that we’re going to need tools that talk to each other, and Zendesk’s products all play nicely together.”

“Zendesk offers great flexibility and rich product capabilities that allow us to continuously improve our customer service operations.”

"Our user-centred philosophy means providing exceptional customer support has always been an important part of our growth strategy. In the gaming industry there are lots of products that offer similar value, so customer service can be a decisive factor in customer loyalty."

"We can now guide business practices and make decisions about what kind of tools we’re going to implement next."

“People can come to us with a problem and have confidence that we can help them solve it through the product experience. And with Zendesk, we can focus on putting ourselves in the customer’s position and help them create the best living space possible.”

“We can easily expand and grow on different continents and be confident that our customer service operation works.”