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380 Zendesk Case Studies

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  • Grubhub + Zendesk Built-in resilience results in more opportunity

    Michael Wireko Director, Care Support

  • GoFundMe handles up to 50,000 tickets a month with Zendesk and keeps CSAT above 90%

    Morgan Wood Head of Customer Happiness

  • allbeauty.com cuts ticket volume by 30% with Zendesk

    Chris Le Cheminant allbeauty.com

  • BigTent cuts agent interaction 22% and saves $1,000 a month with Zendesk

    Rosa Terrazas Director of community support

  • Box saves 20–30 seconds per ticket and boosts satisfaction 15–20% with Zendesk

    Jon Herstein SVP Customer Success

  • Brightidea achieves 96% customer satisfaction and 10-minute first response with Zendesk

    Anthony Madama Technical Support Manager

  • CALE Parking sets up Zendesk in 20 minutes to deliver ticket confirmations within 2 minutes

    Jeff Nethery Customer service director

  • Carbon Guerrilla gets product to market fast with Zendesk support

    Peter James Propaganda and Propagation Manager

  • Charity: Water reaches 97% customer satisfaction with Zendesk Guide

    Kaitlyn Jankowski Supporter Experience Manager

  • City of Hampton streamlines internal support with Zendesk since 2010

    Leslie Fuentes Director of IT

  • Compete, Inc. responds to support requests in minutes with Zendesk

    Lindsey Mark Content and Training Manager

  • CrowdSPRING scales to 70,000 users with Zendesk and a 3-person support team

    Mike Samson Co-founder

  • Cubic Telecom cuts support handling from 10 to 4 hours a day with Zendesk

    Pat Phelan Co-founder and Director of Products & innovation

  • Denver Broncos build a help desk in less than an hour with Zendesk

    Gil Bencomo CO, IT engineer

  • Fiverr responds to buyer and seller queries within minutes using Zendesk Support

    Reuben Furmanski Haed of Customer Support
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