Zendesk FAQs

    • Who is Zendesk best for - their role(s) within what kind of companies.

      Because Zendesk is quick to implement, easy to use, and scales, it fits the needs of businesses of any size.

      Zendesk for enterprise companies: Enterprise companies need the right balance of simplicity and sophistication to align large teams and technology around what matters most—their customer. Zendesk equips an enterprise organization with the tools it needs to meet the needs of a diverse customer base on the channels of their choice while ensuring the experience is a personal one.

      Zendesk for Small and Midsize Businesses: Zendesk gives small and mighty teams the gift of efficiency. It’s powerful, intuitive and designed to help your customer service team work better together, making the most of their time and energy. Plus, it’s easy to customize and integrate with the tools you already use so you can build on what you have.

    • How does Zendesk benefit them?

      Zendesk makes it easy for your customers: Provide self-service and cross-channel support, so it's convenient for your customers to get the answers they need quickly.

      Zendesk sets your team up for success: Help agents do their best work with one unified workspace, powerful collaboration tools, and integrations with apps you already use.

      Zendesk allows you to make informed decisions: Always take the right action, with a unified view of your customer, world-class dashboard analytics, and workflows that make it easy to automate and optimize the experience.

    • How technical do users need to be to use Zendesk's software?

      Zendesk is designed with agents in mind. With other solutions, agents have to toggle between different interfaces for omnichannel service, which is frustrating and inefficient. Zendesk gives agents a unified customer view with ticket fields, macros, sidebar apps, and more. Zendesk brings it all together in one customer profile, with a history of communications across all channels. This puts all the information your agents need under a single pane of glass, making it easier to create great customer experiences. And, instead of searching for that data across different tools and applications, agents have it when they need it — allowing them to respond faster to customers and resolve issues more quickly.

    • What makes Zendesk a leader in this space?

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    • Who are Zendesk's biggest competitors (3-5 companies)?

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    • How/why is Zendesk better than those competitors (or most others in their market)? What about Zendesk is unique, stronger, easier, etc.?

      Zendesk is the customer support software of choice over our competitors due to:
      1. Easy implementation– products are easy to use and implement
      2. Powerful reporting– all tailored to your unique needs
      3. Built to scale– as your organization grows, Zendesk can handle the scale
      4. Innovation– constantly improving and releasing new features
      5. Partnership– Zendesk will be there when you need them

    • What kind of features can customers expect Zendesk to release in the near future? And longer term?

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    • Which popular or common software does Zendesk integrate with?

      Zendesk allows you to integrate and configure any workflow with hundreds of available apps including Shopify, Microsoft Teams, Slack, JIRA, and Zoom. Zendesk also offers sophisticated APIs for even further customization.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Zendesk. If it's not simple, use broad estimates or ranges for typical setups.

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    • Does Zendesk offer a trial or free download available?

      Yes, Zendesk offers a free 14-day trial with full access to all features, no credit card required.

    • Does Zendesk offer any kind of training/education for their product?

      Zendesk offers free training for admins, agents, and developers where and when you need it. These are free, self-paced courses and resources that you may use as many times as you'd like. Zendesk also offered additional private training, Certification programs, and access to an active support Community.

    • Describe the implementation process and timeline for Zendesk software.

      Getting started with Zendesk is easy. Zendesk offers step-by-step walkthroughs, an easy-to-use interface that onboards agents quickly, and out-of-the-box integrations to customize your unique needs. 90% of customers deploy Zendesk in 8 weeks or less.

    • What are the Zendesk support options? List all.

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