“Integration to a legacy system was one of our biggest concerns when we were looking for a contact center solution. We presented this to DialConnection during the sales process and together we developed web-services to handle the data communication. We started out using their on-premise solution, but as our company grew we deployed elements of DialConnection’s cloud solution. This hybrid environment has given us tremendous flexibility, allowing us to quickly scale our telephony infrastructure in real time, all from a single application, across all of our business units.”