Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service.
Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
Learn more about Genesys“Thanks to its native integration with Salesforce, the Vocalcom Salesforce Edition cloud solution allows us to strengthen our customer knowledge and gain efficiency. Call campaigns are automated in Salesforce according to the customer journey, enabling us to offer smoother interactions and a personalized experience.”
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Browse Vocalcom Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Vocalcom.
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