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  • 4.7 / 5.0 (7871)
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Vocalcom

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Read 19 Vocalcom reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 3 customer videos to see why companies chose Vocalcom as their Call Center Management

Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service.

Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.

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Customer Rating Review Scorebased on 923 reference ratings
4.8/5.0 (923)
  • Top Performer 2024 2024
    Winter 2024Top PerformerCall Center Management Software
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    Customer Rating Review Score
    4.7 / 5.0 (7871)

    Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

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19Testimonials

  • "Change a plane’s motor in the middle of a flight, with an improvement of productivity, an improvement of attention and resolution, an improvement of clients experience and, moreover, an increase of NPS (Net Promoter score) is a sample of the advantages of working with a supplier like VOCALCOM."

    Fernando GalvacheCIO
18 more testimonialscurrently locked

19 Case Studies

  • Keeping up with market digital shifts through an omnichannel approach

18 more case studiescurrently locked

3 Customer Videos

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Additional Vocalcom Information & Resources

Read Vocalcom Reviews, Testimonials & Customer References from 19 real Vocalcom customers.

Browse Vocalcom Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Vocalcom.

Watch Vocalcom Customer Videos to learn why 3 businesses chose Vocalcom.

FeaturedCustomers has 1,828,942+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.