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Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service.
Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer …
Learn more about Genesys
“With the Vocalcom solution, we are achieving the goals we were aiming for. We are able to reach a service quality of more than 95% for many customers, with an …
“I have never found a tool as complete and easy to use as the Vocalcom Hermes solution. Call flow management, IVR adjustment, new campaign setup it allows you to manage …
“The flexibility of the Vocalcom solution and its ability to integrate with our CRM tool allows us to optimize customer satisfaction continuously and offer personalized service to our members.”
Read Vocalcom Reviews, Testimonials & Customer References from 19 real Vocalcom customers.
Browse Vocalcom Case Studies, Customer Success Stories, & Customer References from 34 businesses that use Vocalcom.
Watch Vocalcom Customer Videos to learn why 3 businesses chose Vocalcom.
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