“Having worked with and looked at several customer contact solutions, Ultracomms was the standout option for its sophisticated functionality matched with straightforward usability. As a fast paced and ever evolving business, we needed an agile solution that could adapt with us and continue to meet all of our dialling needs. A prerequisite for us was the level of security and PCI compliance that Ultracomms includes as standard. Introducing the Ultracomms platform was fuss free and we were provided with a fantastic level of support and guidance from the technical teams. Since launch we have made several changes using the self-service features which are easy and intuitive to use. The reports are plentiful and insightful so there is no shortage of data. Most pleasing of all for me is the ongoing support and advice we have been provided by Ultracomms. They are always on hand to answer questions and have helped us to tune the system to maximum effect which in turn has delivered enormous efficiency gains and performance improvements.”