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"A personal approach - It is great to have that personal touch when most alternative providers treat customers only as a number. These guys make you feel like there is a real person supporting you and there when you need it. Thats amazing."
“We are thrilled to share our experience with the telephony provider that helped us navigate the unprecedented challenges of the COVID-19 pandemic. The zero minutes downtime on the announcement of the lockdown in 2020 was a testament to their commitment to providing uninterrupted service to their clients. While others in our industry were forced to abandon their high street offices and leave their phones unanswered, this telephony provider went above and beyond to help us, and more than 3000 other customers fulfil their moves during the lockdown months. Their dedication to customer service was evident throughout the pandemic, and we are grateful for their unwavering support.”
8x8, Inc. is a leading provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.
Liveops is a premier provider of flexible, scalable customer service solutions, revolutionizing the way businesses deliver exceptional customer experiences. With a nationwide network of experienced independent contractors, Liveops connects brands with skilled professionals who provide empathetic, personalized service across a range of industries, including healthcare, retail, insurance, and financial services. Liveops specializes in tailored customer support, from inbound and outbound sales to customer care and crisis response. Our flexible model allows companies to adapt seamlessly to fluctuating demand, ensuring efficiency during peak periods and emergencies alike. Powered by cutting-edge technology, Liveops offers secure, compliant solutions that meet the rigorous needs of regulated industries, while maintaining the human touch that customers value. With over two decades of experience, Liveops is committed to helping businesses succeed by combining people-powered service with innovative tools. Our approach delivers measurable results, such as improved customer satisfaction scores (CSAT), faster resolution times, and optimized costs. Choose Liveops to future-proof your customer service and elevate your brand’s reputation with unparalleled agility and reliability.
ipSCAPE is an Australian cloud-based Software as a Service (SaaS) call centre company. ipSCAPE has head offices in North Sydney and a large national presence servicing multiple government and enterprise clients across Australia. In addition, the company has expanded through international partners who distribute ipSCAPE software to clients throughout Asia and Europe.
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