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“The Ultracomms team has supplied a solution which is totally aligned with our business needs, allowing us to optimise the way we wish to work. It runs extremely well and we are really happy that we made the decision to replace our original system. Ultracomms’ proactive campaign monitoring has enabled us to track performance much more effectively than before. We have also seen a significant uplift in outbound productivity since enabling their AMD+ feature, while remaining completely compliant. The saving in agent time, improvement in overall call productivity, and resulting positive impact on our own customer experience has provided significant business benefits.”
“The process was planned well. Each stage was completed and reviewed before moving forward with the next stage. The process was done professionally and efficiently with support from Babble for each member of staff on an individual basis, and follow-up support was provided to prevent individual issues from arising.”
Abacus Group, Inc. makes open source telephony simple. Their platforms tie together voice, video, fax, mobile, IM, chat, conferencing and presence on a single site single server or across multiple peered “web aware” servers to transform the way businesses communicate and collaborate. Abacus Group serves a client base that includes a cross section of over 2,500 system installations in high tech, finance, health care, education, government, professional service firms and general business.
PhoneIQ is a new breed of cloud based contact center & unified communications software designed and built for companies using Salesforce. Unlike traditional telephony and call center solutions, PhoneIQ is fully integrated with the Salesforce platform, leveraging data within the CRM and AI to radically change the way business communications work. PhoneIQ can be installed and deployed to thousands of users across the globe in minutes.
Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service. Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.
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