"Processing a high volume of payment collections over the phone, this client required a PCI DSS compliant payment handling solution for adherence to industry regulations and their own internal compliance policies. Working across multiple locations, the Ultracomms cloud platform provides the client with the ability to take card payments via …

“Before Babble, our call handlers were overwhelmed, and our patients were frustrated. Now, it feels like we have a whole new team. The NLP-powered IVA has really helped us route calls efficiently and reduced inappropriate calls. We were initially apprehensive about the potential disruptions that might occur during the implementation …