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“We required a flexible contact center solution that could be deployed rapidly and could scale to meet our ambitious expansion plans, supporting the diverse needs of multiple businesses and a …
“Scalability and resilience are crucial in extreme weather events and it’s critical that life threatening calls are dealt with. On average, we receive 1200 calls daily, but disruption will cause …
“A-level results day represents our contact center’s busiest time in the academic calendar. We can receive up to a thousand student enquiries within the space of an hour, which in …
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