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“Zorginstituut Nederland has an important responsibility to manage healthcare insurance for the Netherlands and ensure that citizens can afford to access core services. We are entrusted with thousands of citizen enquiries; but as our previous communications system neared end-of-life, we needed an approach that was scalable, flexible and cost-effective, without compromising on business continuity. The flexibility of the storm platform enabled us to adopt a range of services and build a comprehensive communications environment that we have complete control over, providing us with the agility to deliver responsive, accessible services. Support for flexible working enables our employees to seamlessly operate from home, while insightful Quality Management capabilities allow us to continually improve services. With storm we can be sure to deliver a consistent, futureproofed service every time, optimizing our citizen-facing services.”
“We required a flexible contact center solution that could be deployed rapidly and could scale to meet our ambitious expansion plans, supporting the diverse needs of multiple businesses and a growing customer base under one unified estate. The intuitive web based interfaces on storm® enable us to centralize the management of a complex and geographically disparate estate, and its highly intelligent communications applications help us to reduce response times and manage inquiries more efficiently. We look forward to working closely with Content Guru as we develop our storm® solution in line with our 5-year strategy.”
Abacus Group, Inc. makes open source telephony simple. Their platforms tie together voice, video, fax, mobile, IM, chat, conferencing and presence on a single site single server or across multiple peered “web aware” servers to transform the way businesses communicate and collaborate. Abacus Group serves a client base that includes a cross section of over 2,500 system installations in high tech, finance, health care, education, government, professional service firms and general business.
Aheeva is specialized in products and services within superior technological solutions for contact centers. The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management. These applications will make your company virtual, for they are integrated into a simple, completely flexible platform, accessible from anywhere, wherever an Internet connection is available.
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
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