Content Guru Testimonials

“At EPBC, we are committed to ensuring that patients have access to high-quality care in the most appropriate environment for their needs, while ensuring a seamless transition between services within the organization. “storm® has allowed us to do all this and more. We’ve been able to improve the patient experience by tailoring to their needs and healthcare journey, while improving the experience of our healthcare advisors with storm’s easy-to-use interface, and by providing remote working options. Thanks to storm’s scalability, we have deployed it across all our services, including out-of-hours, 111 clinical assessment services, dental triage and remote monitoring.”

“HAP Zeeland delivers critical out-of-hours healthcare support to over 90,000 people in the Zeeland province, which makes us the frontline care provider for over two-thirds of every week. In our sector, health issues can be completely unpredictable, so it is vitally important that our services are always available. But often large numbers of patients can make contact at the same time with a variety of problems. Our previous system had no way of prioritizing or predicting these spikes in demand, forcing critical patients to wait for the services they needed straight away, while our consultants were occupied with routine inquiries. storm uses intelligent contact routing to connect patients to the most appropriate resource for their inquiry, enabling us to talk to priority customers immediately. The service also delivers complete visibility over all communications, allowing us to continually enhance our services. HAP Zeeland is now a technological pioneer in our industry, blazing a trail for other care providers.”