“Enabling critical repair services to be dispatched as soon as possible is absolutely essential to our business. But when severe disruptions occur, such as major weather incidents, our contact center becomes inundated with huge levels of traffic, and our skilled agents can be overwhelmed with handling callout requests rather than …

"Our new wireless recording solution allows senior police officers to focus on managing incidents without having to worry about recording mission-critical management conversations or meeting their compliance obligations. With Yamaha’s microphones attaching directly to clothing or lanyards, officers are also able to move freely between control rooms without dropping communication …