“HAP Zeeland delivers critical out-of-hours healthcare support to over 90,000 people in the Zeeland province, which makes us the frontline care provider for over two-thirds of every week. In our sector, health issues can be completely unpredictable, so it is vitally important that our services are always available. But often …

“Zorginstituut Nederland has an important responsibility to manage healthcare insurance for the Netherlands and ensure that citizens can afford to access core services. We are entrusted with thousands of citizen enquiries; but as our previous communications system neared end-of-life, we needed an approach that was scalable, flexible and cost-effective, without …