Vocalcom Testimonials

"Change a plane’s motor in the middle of a flight, with an improvement of productivity, an improvement of attention and resolution, an improvement of clients experience and, moreover, an increase of NPS (Net Promoter score) is a sample of the advantages of working with a supplier like VOCALCOM."

"We selected Vocalcom as we wanted the very best cloud technology in order to offer an outstanding service each and every time. Since deployment, we’ve achieved that, and much more. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. Our latest succes story together with Vocalom is winning a national award for best use of Cloud Technology in the Benelux. Contact Center Live’s customers has benefited from multiple Vocalcom features, including flexible working which enables agents to work remotely as needed, integrated call recording, dynamic routing, multichannel callback, limitless scalability, reporting and dashboards."