Access even more references from these marketplace competitors
“With the Vocalcom solution, we are achieving the goals we were aiming for. We are able to reach a service quality of more than 95% for many customers, with an average handling time of less than 20 seconds.”
“Some customers ask us to send them these individualized performance indicators. This allows us to show them that we do everything to respect their specifications. This transparence helps reinforce our bonds of trust.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies …
FeaturedCustomers has 1,895,594+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
