OVERALL CUSTOMER
REFERENCE RATING
4.6
"Mattersight’s solution has helped us gain a much deeper understanding of our interactions with prospe..."
Blaine Johnson
Vice President of Enrollment
"A very compelling business case, with an average of 1 minute eliminated on every phone call, made it..."
Gloria Walker
Director of Customer Care
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"The well-organized and insightful dashboard allows us to quickly identify areas of opportunity, resul..."
Stephen Arnold
VP - Guest Assistance & Customer Care
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"The ability to overview the entire range of the conversation based on someone’s personality is really..."
Josh Slater
Senior Vice President of Sales
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"To be able to locate calls which demonstrate specific behaviors which are being coached to in an easy..."
Jordan Lenaburg
Customer Service Supervisor
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"To be able to connect people in a way that will make the call easier is pretty fantastic...."
Deborah Catley
Executive Vice President Customer Service
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"I am a huge advocate for this program. I don’t see why any corporation, company or anybody would not..."
Thomas Sachenbacher
Senior Operational Trainer
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"Mattersight is changing the way we look at our call center in a way that is having a profound effect..."
John Smith
Head of Customer Experience
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"Mattersight IS our legal defense...."
Call Center Senior Vice President
A top U.S. financial services company
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"[A] great platform to generate insights and coach...This is a big upgrade over our previous tool. We..."
Client Frontline Manager
Top Telecommunications Company
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"The idea of coaching to patterns in behavior and not just talking about metrics makes so much more se..."
Client supervisor
Top Healthcare Provider
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"At the end of the day, it’s about using the data you have in a unique and smarter way...."
Senior Director
Top Healthcare Provider
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"(At first) this sounded too good to be true – how could you drive a 5% increase in customer satisfact..."
Client Marketing director
A Top U.S. Software and Consumer Technology
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"A very compelling business case, with an average of 1 minute eliminated on every phone call, made it..."
Client Customer Care director
A Leading U.S. Pharmacy
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Testimonials & Customer References of individual Mattersight customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Mattersight is the right business software or service for your company.

We monitor all 14 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.