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Mattersight

Read 14 Mattersight reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch 3 customer videos to see why companies chose Mattersight as their Predictive Analytics Software

Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Research documents the average return on investment for these organizations is 344%.

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  • 14 Testimonials View
  • 7 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2581 reference ratings
4.7/5.0 (2581)

14Testimonials

  • "To be able to locate calls which demonstrate specific behaviors which are being coached to in an easy, efficient and predictable manner is priceless."

    Jordan Lenaburg Customer Service Supervisor

  • "A very compelling business case, with an average of 1 minute eliminated on every phone call, made it easy for us to roll this out across the enterprise."

    Client Customer Care director A Leading U.S. Pharmacy

  • "A very compelling business case, with an average of 1 minute eliminated on every phone call, made it easy for us to roll this out across the enterprise."

    Gloria Walker Director of Customer Care
13 more testimonials currently locked

7 Case Studies

  • Wiley graduates to a superior student experience

    Blaine Johnson Vice President of Enrollment

  • Prescription benefits manager drives healthy gains in the call center

  • Leading telco uncovers a hidden problem and a new opportunity

6 more case studies currently locked

3 Customer Videos

  • Wiley - Customer Success Story (Blaine Johnson - Vice President of Enrollment)
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    Blaine Johnson Vice President of Enrollment
  • Infinity Sales Group - Customer Success Story (Josh Slater - Senior Vice President of Sales)
    Play Video
    Josh Slater Senior Vice President of Sales
  • BBVA - Customer Success Story (Deborah Catley - Executive Vice President Customer Service)
    Play Video
    Deborah Catley Executive Vice President Customer Service
2 more videos currently locked

Additional Mattersight Information & Resources

Read Mattersight Reviews, Testimonials & Customer References from 14 real Mattersight customers.

Browse Mattersight Case Studies, Customer Success Stories, & Customer References from 7 businesses that use Mattersight.

Watch Mattersight Customer Videos to learn why 3 businesses chose Mattersight.

FeaturedCustomers has 1,898,643+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.