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Read 14 Mattersight reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch 3 customer videos to see why companies chose Mattersight as their Predictive Analytics Software

Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Research documents the average return on investment for these organizations is 344%.

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Customer Rating Review Scorebased on 2341 reference ratings
4.7/5.0 (2341)

14Testimonials

  • "A very compelling business case, with an average of 1 minute eliminated on every phone call, made it easy for us to roll this out across the enterprise."

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7 Case Studies

  • Fortune 50 Software Company Engineers a Contact Center Victory

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3 Customer Videos

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Additional Mattersight Information & Resources

Read Mattersight Reviews, Testimonials & Customer References from 14 real Mattersight customers.

Browse Mattersight Case Studies, Customer Success Stories, & Customer References from 7 businesses that use Mattersight.

Watch Mattersight Customer Videos to learn why 3 businesses chose Mattersight.