Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Research documents the average return on investment for these organizations is 344%.
"The well-organized and insightful dashboard allows us to quickly identify areas of opportunity, resulting in more targeted coaching."
Read Mattersight Reviews, Testimonials & Customer References from 14 real Mattersight customers.
Browse Mattersight Case Studies, Customer Success Stories, & Customer References from 7 businesses that use Mattersight.
Watch Mattersight Customer Videos to learn why 3 businesses chose Mattersight.