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  • 4.8 / 5.0 (2561)
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VoiceOps Testimonials

  • "The platform keeps us focused on the [behaviors] we know will impact our core metrics. The increased focus on specific behaviors has allowed reps to drastically increase their quality scores, some by as much as 60+%."

    Chris CurtisTraining Supervisor

  • "It changes everything. With VoiceOps, the quantity and quality of our call data is higher, and that means more effective coaching and greater buy-in from our agents."

    Alan ChamblessVP of Customer Success
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    4.7 / 5.0
    Customer References57 total
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    CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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    4.7 / 5.0
    Customer References24 total
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    Enthu enables contact centers coach their agents for improved outcomes. Enthu transcribes and analyzes every single customer conversation and derives actionable intelligence for faster & better agent performance. Enthu results in faster call QA, better coaching & feedback, and improved agent performance.

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    4.7 / 5.0
    Customer References30 total
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    Jiminny brings your technology & people together so you can make your team truly effective. They believe everyone in sales and customer success should have the chance to succeed and be the best version of themselves. At Jiminny they help you create a coaching culture to make developing your team part of your day to day operation.

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