CallTrackingMetrics

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Read 30 CallTrackingMetrics reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch 1 customer videos to see why companies chose CallTrackingMetrics as their Call Tracking & Analytics Software

CallTrackingMetrics is an award-winning, global conversation analytics company founded and led by a husband-wife team that enables marketers to make effective data-driven decisions and increase ROI. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to track and attribute all online and offline leads across multiple platforms through native integrations with core tools like Google Ads and Analytics, HubSpot, Salesforce, Zoom, and Facebook. CallTrackingMetrics is named an industry leader, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture. CallTrackingMetrics.com

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Customer Rating Review Scorebased on 1972 reference ratings
4.8/5.0 (1972)
  • Market Leader 2025 2025
    Summer 2025Market LeaderCall Tracking & Analytics Software

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Featured Testimonials

  • “From a management perspective, my entire contact center team is remote across the country. I can see in real time what everyone is doing, who they are on a call with, listen live, monitor the queue, watch for incoming texts and chats, route overflow calls, set up auto dialers for missed calls or call lists in down time and set up triggers for salesforce reporting.”

  • “The training tools ensure we’re able to provide a better overall experience for clients, caregivers, and prospects.”

  • “This is where we get the biggest impact. We can show improvement really fast, when all of the sudden clients can have all their KPIs reported back to their paid media and all they have to do is click a button and switch on their CPA optimization. Then they see a 20% decrease in price-per-KPI. And it’s huge, some people spend half a million, one million dollars a month on ad spend. It’s a big difference!”

Featured Case Studies

  • How CallTrackingMetrics Supports This Agency’s Closed-Loop Marketing Efforts

  • How CallTrackingMetrics Helps Banyan Treatment Centers Grow, Scale, and Provide Care

  • How Call Attribution Resulted in a “Complete Upgrade” of our Sales and Marketing Departments

Featured Customer Videos

Additional CallTrackingMetrics Information & Resources

Read CallTrackingMetrics Reviews, Testimonials & Customer References from 30 real CallTrackingMetrics customers.

Browse CallTrackingMetrics Case Studies, Customer Success Stories, & Customer References from 27 businesses that use CallTrackingMetrics.

Watch CallTrackingMetrics Customer Videos to learn why 1 businesses chose CallTrackingMetrics.

Explore answers to frequently asked questions about CallTrackingMetrics.