CallTrackingMetrics

“From a management perspective, my entire contact center team is remote across the country. I can see in real time what everyone is doing, who they are on a call with, listen live, monitor the queue, watch for incoming texts and chats, route overflow calls, set up auto dialers for missed calls or call lists in down time and set up triggers for salesforce reporting.”

“The training tools ensure we’re able to provide a better overall experience for clients, caregivers, and prospects.”

“This is where we get the biggest impact. We can show improvement really fast, when all of the sudden clients can have all their KPIs reported back to their paid media and all they have to do is click a button and switch on their CPA optimization. Then they see a 20% decrease in price-per-KPI. And it’s huge, some people spend half a million, one million dollars a month on ad spend. It’s a big difference!”