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"In moving to Amazon Connect, and Agents working from home, we needed real-time visibility of quality and issues. In hindsight, we should have put Operata in sooner."
“Operata agent experience reporting made it faster, easier and more accurate to troubleshoot issues impacting customer experience."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Brightmetrics data analytics and reporting offer a unique and more efficient way to gain insights from your unified communications and contact center systems. Use their solution to turn your contact …
Stratifyd was built around the customer feedback loop to help businesses increase customer acquisition and retention. They provide solutions to contact center, marketing, product, and customer experiences teams at companies …
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