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"Operata are one of the best partners that I've worked with in my career. They are very customer focussed, and have spent a lot of time getting to know our business before recommending solutions. They have fantastic knowledge of their domain. I have recommended them already to many other organizations …
"Operata proved to be a highly valuable toolset in measuring the performance of our pilot program with Amazon Connect at both a network level and end-to-end — providing key metrics as to the customer and agent experience."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing uses artificial intelligence to identify subtle and valuable patterns of human interaction in order …
SendGrid has developed a cloud based service that solves the challenge of email delivery by delivering emails on behalf of companies. SendGrid eliminates the complexity of sending email, saving time …
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