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Operata

Read 14 Operata reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Operata as their Contact Center Analytics

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.

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Customer Rating Review Score based on 130 reference ratings
4.7/5.0 (130)

14Testimonials

  • "In moving to Amazon Connect, and Agents working from home, Trustpower needed real-time visibility of quality and issues. In hindsight, we should have put Operata in sooner."

    Rachel Southon Project Manager, Technology & Delivery

  • "Operata are one of the best partners that I've worked with in my career. They are very customer focussed, and have spent a lot of time getting to know our …

    Australian Regional Insurance Company Executive Manager - IT

  • “The combination of the critically important National Coronavirus Hotline and very rapid delivery timeframes meant we needed to work safely and with agility. With Amazon Connect and Operata, we were …

    Grant Sayer Chief Technology Officer
13 more testimonials currently locked

10 Case Studies

  • Scaling CX Observability Across a Global Banking Contact Centre in the United …

  • Operata enables Everlight Radiology to look inside their cloud contact center environment.

    Alex Seng Business Analyst

  • Reciprocity Transforms Contact Center Operations with CX Observability

    Tyler Cross Chief Technology Officer
9 more case studies currently locked

Additional Operata Information & Resources

Read Operata Reviews, Testimonials & Customer References from 14 real Operata customers.

Browse Operata Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Operata.

FeaturedCustomers has 1,924,618+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.