Operata References Capped?

Access even more references from these marketplace competitors

Work at
Operata?
Upgrade Profile
  • 4.7 / 5.0 (9614)
    Premium 1425+ References
  • 4.7 / 5.0 (214)
    8+ References
  • 4.8 / 5.0 (1522)
    17+ References

Operata

Read 14 Operata reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch customer videos to see why companies chose Operata as their Contact Center Software

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.

Show more
Categories:
Show more
  • 14 Testimonials View
  • 15 Case Studies View
  • No
    Videos Yet     Customer Videos
Customer Rating Review Score based on 216 reference ratings
4.7/5.0 (216)

14Testimonials

  • “Operata really opened up a lot of the data metrics for us, to more easily understand what was going on when there were issues."

    Tyler Cross Chief Technology Officer

  • "Operata proved to be a highly valuable toolset in measuring the performance of our pilot program with Amazon Connect at both a network level and end-to-end — providing key metrics …

    Darren Baker Network Engineering & Planning — Senior Lead

  • "Operata’s ability to capture event and performance data from the network and application helped us to determine the optimal region to host our instance, troubleshoot errors and understand the impact …

    Alex Seng Business Analyst
13 more testimonials currently locked

15 Case Studies

  • Trustpower cuts troubleshooting from 20 to 2 minutes with Operata

  • Healthdirect Australia launches the National Coronavirus Helpline in 5 days with Operata

  • Prominent Australian Government Agency - Customer Case Study

14 more case studies currently locked

Additional Operata Information & Resources

Read Operata Reviews, Testimonials & Customer References from 14 real Operata customers.

Browse Operata Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Operata.

FeaturedCustomers has 2,123,313+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.