Operata

Read 14 Operata reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Operata as their

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.

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  • 10 Case Studies View
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Customer Rating Review Score based on 35 reference ratings
4.7/5.0 (35)

14Testimonials

  • "Operata’s ability to capture event and performance data from the network and application helped us to determine the optimal region to host our instance, troubleshoot errors and understand the impact …

    Alex Seng Business Analyst

  • "CX Observability delivers end-to-end visibility across every interaction…Think of it as Datadog for contact centers."

    Nicolas De Kouchkovsky No Jitter

  • “Operata agent experience reporting made it faster, easier and more accurate to troubleshoot issues impacting customer experience."

    Rachael Blackman Senior Project Manager
13 more testimonials currently locked

10 Case Studies

  • Reciprocity Transforms Contact Center Operations with CX Observability

    Tyler Cross Chief Technology Officer

  • Operata worked with Phase Pacific to deliver objective audio quality scoring for …

    Bruno Schiavetti Technical Director

  • An Australian regional insurance company successfully transitions their internal IT helpdesk to …

9 more case studies currently locked

Additional Operata Information & Resources

Read Operata Reviews, Testimonials & Customer References from 14 real Operata customers.

Browse Operata Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Operata.

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