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Operata

Read 14 Operata reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Operata as their Contact Center Analytics

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.

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Customer Rating Review Score based on 85 reference ratings
4.7/5.0 (85)

14Testimonials

  • "Operata proved to be a highly valuable toolset in measuring the performance of our pilot program with Amazon Connect at both a network level and end-to-end — providing key metrics …

    Darren Baker Network Engineering & Planning — Senior Lead

  • "Vital to accelerating our migration & continuously assuring end-to-end quality across diverse environments."

    Craig Robson IT Product Manager

  • "As well as reliability and scalability the service has unique requirements in the need to protect itself from a voice denial of service attack, which could be coordinated to increase …

    Prominent Australian Government Agency Project Manager, Systems Program Office
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10 Case Studies

  • HealthDirect Australia had 5 days to provide a National Helpline, delivering 25,000 …

    Grant Sayer Chief Technology Officer

  • CSAT is directly related to the quality of the conversation

    Darren Baker Network Engineering & Planning — Senior Lead

  • Amazon Connect & Operata deliver confidence to Mercury agents working from home.

    Andrea Leggatt Technology Operations Manager
9 more case studies currently locked

Additional Operata Information & Resources

Read Operata Reviews, Testimonials & Customer References from 14 real Operata customers.

Browse Operata Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Operata.

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