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Operata

Read 14 Operata reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch customer videos to see why companies chose Operata as their Contact Center Software

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.

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  • 14 Testimonials View
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Customer Rating Review Score based on 229 reference ratings
4.7/5.0 (229)

14Testimonials

  • “Operata agent experience reporting made it faster, easier and more accurate to troubleshoot issues impacting customer experience."

    Rachael Blackman Senior Project Manager

  • "Operata’s unique approach to voice quality measurement was a great opportunity to addresses a very practical need in the fast growing Contact-Center-as-a-Service space."

    Bruno Schiavetti Technical Director

  • “The combination of the critically important National Coronavirus Hotline and very rapid delivery timeframes meant we needed to work safely and with agility. With Amazon Connect and Operata, we were …

    Grant Sayer Chief Technology Officer
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15 Case Studies

  • Australian Regional Insurance Company resolves call-quality issues within hours with Operata

  • Phase Pacific launches cloud-based voice quality scoring with Operata in seconds

    Bruno Schiavetti Technical Director

  • Prominent Australian Government Agency validates Amazon Connect with Operata over 70,000 test …

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Additional Operata Information & Resources

Read Operata Reviews, Testimonials & Customer References from 14 real Operata customers.

Browse Operata Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Operata.

FeaturedCustomers has 2,129,592+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.