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Operata

Read 14 Operata reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Operata as their Contact Center Analytics

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Trained on billions of voice interactions with hundreds of billions of data points, Operata Platform monitors every second of every call, providing end-to-end voice observability and AI-powered insights with proactive recommendations for enhanced customer experience. Today’s leading global brands trust Operata to support digital transformation, improve customer experience, increase agent productivity, and reduce operational costs.

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Customer Rating Review Score based on 143 reference ratings
4.7/5.0 (143)

14Testimonials

  • "Vital to accelerating our migration & continuously assuring end-to-end quality across diverse environments."

    Craig Robson IT Product Manager

  • "Operata proved to be a highly valuable toolset in measuring the performance of our pilot program with Amazon Connect at both a network level and end-to-end — providing key metrics …

    Darren Baker Network Engineering & Planning — Senior Lead

  • "CX Observability delivers end-to-end visibility across every interaction…Think of it as Datadog for contact centers."

    Nicolas De Kouchkovsky No Jitter
13 more testimonials currently locked

10 Case Studies

  • Prominent Australian Government Agency - Customer Case Study

  • Amazon Connect & Operata deliver confidence to Mercury agents working from home.

    Andrea Leggatt Technology Operations Manager

  • Operata enables Everlight Radiology to look inside their cloud contact center environment.

    Alex Seng Business Analyst
9 more case studies currently locked

Additional Operata Information & Resources

Read Operata Reviews, Testimonials & Customer References from 14 real Operata customers.

Browse Operata Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Operata.

FeaturedCustomers has 1,961,125+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.