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Operata Case Studies

  • CX Observability Brings Clarity and Confidence to a UK Banking Contact Center

  • Scaling CX Observability Across a Global Banking Contact Centre in the United States

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  • Genesys
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    Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …

  • Klearcom
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    Klearcom is the world’s leading customer call path testing platform, assisting global organizations with real-time contact center testing. Their AI based SaaS platform will automatically analyze the full customer call …

  • SendGrid
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    SendGrid has developed a cloud based service that solves the challenge of email delivery by delivering emails on behalf of companies. SendGrid eliminates the complexity of sending email, saving time …

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