"[ZOOM has] given us a clear view of what our agents are doing on the phones. It allowed us to listen to their calls, and to coach and develop our agents. Without the ZOOM quality management or the call rec system, we would not be able to have that process in place."
"It was the first time I had heard of ZOOM… we quickly learned that ZOOM was a very strong competitor, just somebody that we never were introduced to before… You weren't just trying to sell it to us. It seemed like you were just very proud of what you had to offer, very passionate."