ZOOM International Testimonials

"[ZOOM has] given us a clear view of what our agents are doing on the phones. It allowed us to listen to their calls, and to coach and develop our agents. Without the ZOOM quality management or the call rec system, we would not be able to have that process in place."

"We are very satisfied that we managed to increase the productivity of the QM managers by 20%. [ZOOM] helped us…save money on the operations costs and [we could] use [the funds] for the further development of our contact centre."