ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.
"ZOOM is very straightforward – [their] interface is simple and it is pretty much aligned with what other contact center solutions in the world do."
"Implementation went smoothly, and the production stage confirmed the high quality. As a result we increased the number of licences and now have over 500 seats recorded by ZOOM."
"[ZOOM is] a company that actually love(s) solving problems and, as an engineer, I love that. I love solving problems for my customers."
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