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ZOOM International

Read 13 ZOOM International reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 4 customer videos to see why companies chose ZOOM International as their Conversation Intelligence Software

ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.

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  • 13 Testimonials View
  • 9 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2572 reference ratings
4.8/5.0 (2572)

13Testimonials

  • "[ZOOM is] a company that actually love(s) solving problems and, as an engineer, I love that. I love solving problems for my customers."

    Kevin Parrett VP, Contact Center

  • "ScoreCARD is one main tool for evaluation which can be administered from one place even when the contact center has large numbers of agents in many sites handling many different …

    Michal Majer Senior Internal Trainer

  • "We are very satisfied that we managed to increase the productivity of the QM managers by 20%. [ZOOM] helped us…save money on the operations costs and [we could] use [the …

    Igor Buranov Head of Distant Services Department
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9 Case Studies

  • Six hundred and eighty branches recorded in SRST mode!

    Bulent Kargin Consulting Designer

  • CEC Bank, getting big results out of a small contact center with …

    Roxana Grumazescu Telephone Banking Coordinator

  • Improving First Contact Resolution (FCR) in an 800 seat call center

    Igor Buranov Head of Distant Services Department
8 more case studies currently locked

4 Customer Videos

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Additional ZOOM International Information & Resources

Read ZOOM International Reviews, Testimonials & Customer References from 13 real ZOOM International customers.

Browse ZOOM International Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ZOOM International.

Watch ZOOM International Customer Videos to learn why 4 businesses chose ZOOM International.

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