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ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.
"We are grateful to ZOOM International for the very professional work during the re-location of our data center. Everything was done in time and on a high professional level. We …
"It was the first time I had heard of ZOOM… we quickly learned that ZOOM was a very strong competitor, just somebody that we never were introduced to before… You …
"We are very satisfied that we managed to increase the productivity of the QM managers by 20%. [ZOOM] helped us…save money on the operations costs and [we could] use [the …
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