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ZOOM International

Read 13 ZOOM International reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 4 customer videos to see why companies chose ZOOM International as their Call Recording Software

ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.

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  • 13 Testimonials View
  • 9 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2700 reference ratings
4.8/5.0 (2700)

13Testimonials

  • "[ZOOM is] a company that actually love(s) solving problems and, as an engineer, I love that. I love solving problems for my customers."

    Kevin Parrett VP, Contact Center

  • "We are grateful to ZOOM International for the very professional work during the re-location of our data center. Everything was done in time and on a high professional level. We …

    Novitskiy Sergey Deputy CIO

  • "[ZOOM has] given us a clear view of what our agents are doing on the phones. It allowed us to listen to their calls, and to coach and develop our …

    Patrice Chance Memorial Hermann Health Services
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9 Case Studies

  • Egyptian Ambulance Organization records 8 million calls in 2 years with ZOOM …

  • Ceska Pojistovna AS boosts quality monitoring productivity 15% with ZOOM International

    Michal Majer Senior Internal Trainer

  • Kenya Power and Lighting Company boosts agent evaluations from 10 to 25 …

    Sarah Krystyne Quality Supervisor
8 more case studies currently locked

4 Customer Videos

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Additional ZOOM International Information & Resources

Read ZOOM International Reviews, Testimonials & Customer References from 13 real ZOOM International customers.

Browse ZOOM International Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ZOOM International.

Watch ZOOM International Customer Videos to learn why 4 businesses chose ZOOM International.

FeaturedCustomers has 2,129,351+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.