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ZOOM International

Read 13 ZOOM International reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 4 customer videos to see why companies chose ZOOM International as their Conversation Intelligence Software

ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.

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  • 13 Testimonials View
  • 9 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2556 reference ratings
4.8/5.0 (2556)

13Testimonials

  • "ZOOM is very straightforward – [their] interface is simple and it is pretty much aligned with what other contact center solutions in the world do."

    Sarah Krystyne Quality Supervisor

  • "Implementation went smoothly, and the production stage confirmed the high quality. As a result we increased the number of licences and now have over 500 seats recorded by ZOOM."

    Andrzej Partyła Tauron Group

  • "[ZOOM is] a company that actually love(s) solving problems and, as an engineer, I love that. I love solving problems for my customers."

    Kevin Parrett VP, Contact Center
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9 Case Studies

  • CEC Bank, getting big results out of a small contact center with …

    Roxana Grumazescu Telephone Banking Coordinator

  • Recording 100% of all calls and fully Complying with Strict Internal Security …

    Andrzej Partyła Tauron Group

  • 15% increase in QM productivity as a result of simplified reporting and …

    Michal Majer Senior Internal Trainer
8 more case studies currently locked

4 Customer Videos

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Additional ZOOM International Information & Resources

Read ZOOM International Reviews, Testimonials & Customer References from 13 real ZOOM International customers.

Browse ZOOM International Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ZOOM International.

Watch ZOOM International Customer Videos to learn why 4 businesses chose ZOOM International.

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