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ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.
"It was the first time I had heard of ZOOM… we quickly learned that ZOOM was a very strong competitor, just somebody that we never were introduced to before… You …
"The difference between ZOOM and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise."
"[ZOOM has] given us a clear view of what our agents are doing on the phones. It allowed us to listen to their calls, and to coach and develop our …
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Browse ZOOM International Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ZOOM International.
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