Read 13 ZOOM International reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 4 customer videos to see why companies chose ZOOM International as their undefined

ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.

Show more
Customer Rating Review Scorebased on 2499 reference ratings
4.8/5.0 (2499)

13Testimonials

  • "ScoreCARD is one main tool for evaluation which can be administered from one place even when the contact center has large numbers of agents in many sites handling many different projects and services. It is very user friendly and we can change things ourselves easily such as evaluation forms without constantly requesting technical assistance."

    Michal MajerSenior Internal Trainer
12 more testimonialscurrently locked

9 Case Studies

  • Egyptian Ambulance Organization - Customer Case Study

8 more case studiescurrently locked

4 Customer Videos

  • Play Video
    Patrice ChanceMemorial Hermann Health Services
3 more videoscurrently locked

Additional ZOOM International Information & Resources

Read ZOOM International Reviews, Testimonials & Customer References from 13 real ZOOM International customers.

Browse ZOOM International Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ZOOM International.

Watch ZOOM International Customer Videos to learn why 4 businesses chose ZOOM International.

FeaturedCustomers has 1,893,001+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.