ZOOM International

Read 13 ZOOM International reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 4 customer videos to see why companies chose ZOOM International as their

ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.

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  • 13 Testimonials View
  • 9 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 2528 reference ratings
4.8/5.0 (2528)

13Testimonials

  • "The difference between ZOOM and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise."

    Bulent Kargin Consulting Designer

  • "The two applications enable me to make proper evaluations and develop agents’ professional skills. The agents realize they need to improve [in] many more areas by listening to their own …

    Roxana Grumazescu Telephone Banking Coordinator

  • "[ZOOM is] a company that actually love(s) solving problems and, as an engineer, I love that. I love solving problems for my customers."

    Kevin Parrett VP, Contact Center
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9 Case Studies

  • Six hundred and eighty branches recorded in SRST mode!

    Bulent Kargin Consulting Designer

  • 15% increase in QM productivity as a result of simplified reporting and …

    Michal Majer Senior Internal Trainer

  • An African power company lights up their QM process with ScoreCARD

    Sarah Krystyne Quality Supervisor
8 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional ZOOM International Information & Resources

Read ZOOM International Reviews, Testimonials & Customer References from 13 real ZOOM International customers.

Browse ZOOM International Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ZOOM International.

Watch ZOOM International Customer Videos to learn why 4 businesses chose ZOOM International.

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