Read 13 ZOOM International reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 4 customer videos to see why companies chose ZOOM International as their undefined

ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.

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Customer Rating Review Scorebased on 2308 reference ratings
4.8/5.0 (2308)

13Testimonials

  • "The two applications enable me to make proper evaluations and develop agents’ professional skills. The agents realize they need to improve [in] many more areas by listening to their own calls. They can hear what I hear."

    Roxana GrumazescuTelephone Banking Coordinator
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9 Case Studies

  • 15% increase in QM productivity as a result of simplified reporting and centralized collection and storage

    Michal MajerSenior Internal Trainer
8 more case studiescurrently locked

4 Customer Videos

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Additional ZOOM International Information & Resources

Read ZOOM International Reviews, Testimonials & Customer References from 13 real ZOOM International customers.

Browse ZOOM International Case Studies, Customer Success Stories, & Customer References from 9 businesses that use ZOOM International.

Watch ZOOM International Customer Videos to learn why 4 businesses chose ZOOM International.

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