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ISI Analytics

Read 12 ISI Analytics reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch 2 customer videos to see why companies chose ISI Analytics as their Unified Communications

ISI Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.

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Customer Rating Review Score based on 180 reference ratings
4.8/5.0 (180)

12Testimonials

  • “ISI Analytics allows us to pinpoint non-performing staff, empowering our team to make quicker staffing changes.”

    Financial Services Company Collaboration Voice Lead

  • “The individual who was responsible for reporting moved on to another company. We were panicking.”

    Shane Stein Director of Infrastructure, Technology & Cybersecurity

  • "A healthcare organization's commitment to quality and the patient experience requires senior leader involvement in improvement strategies and accountability for goals. Improvement strategies are most effective when driven by data, …

    Journal for Healthcare Quality
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10 Case Studies

  • How ISI Analytics Revolutionized Cisco UCM & Webex Call Queue Reporting for …

  • A Better Way to Measure Microsoft Teams Call Queues Across a Higher-Ed …

  • Gaining Complete Agent Call Visibility with Enhanced UC Analytics

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2 Customer Videos

  • Why Valpak Chose ISI Analytics for Microsoft Teams Reporting
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    Shane Stein Director of Infrastructure, Technology & Cybersecurity
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Additional ISI Analytics Information & Resources

Read ISI Analytics Reviews, Testimonials & Customer References from 12 real ISI Analytics customers.

Browse ISI Analytics Case Studies, Customer Success Stories, & Customer References from 10 businesses that use ISI Analytics.

Watch ISI Analytics Customer Videos to learn why 2 businesses chose ISI Analytics.

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