Contact Center Analytics Software Companies

Find the best Contact Center Analytics Software companies for your business. Compare case studies, success stories, & testimonials from the top Contact Center Analytics Software vendors.

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Browse 4,171 reviews, 2,943 case studies & customer success stories, and 741 customer videos of the best Contact Center Analytics Software for your business needs

  • Overall Reference Rating 4.7

    Genesys

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    Contact Center Analytics Software

    Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …

  • Overall Reference Rating 4.7

    Salesforce

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    Contact Center Analytics Software

    Salesforce is powering innovation in sales, service, marketing, community, analytics, apps, and more. Salesforce also put aside 1% of their equity, 1% of their employee's time, and 1% of their …

  • Overall Reference Rating 4.7

    SendGrid

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    Contact Center Analytics Software

    SendGrid has developed a cloud based service that solves the challenge of email delivery by delivering emails on behalf of companies. SendGrid eliminates the complexity of sending email, saving time …

  • Overall Reference Rating 4.7

    Avaya

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    Contact Center Analytics Software

    Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class …

  • Overall Reference Rating 4.7

    Verint Systems

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    Contact Center Analytics Software

    Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial …

  • Overall Reference Rating 4.8

    RingCentral

    Verified
    Contact Center Analytics Software

    RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral's cloud solution meets the needs of …

  • Overall Reference Rating 4.7

    MoEngage

    Verified
    Contact Center Analytics Software

    MoEngage is an intelligent customer engagement platform for the customer obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior …

  • Overall Reference Rating 4.8

    Medallia

    Verified
    Contact Center Analytics Software

    Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is …

  • Overall Reference Rating 4.7

    Teradata

    Verified
    Contact Center Analytics Software

    Teradata transforms how businesses work and people live through the power of data. Teradata leverages all of the data, all of the time, so you can analyze anything, deploy anywhere, …

  • Overall Reference Rating 4.8

    Uniphore

    Verified
    Contact Center Analytics Software

    Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model …

  • Overall Reference Rating 4.8

    CallMiner

    Verified
    Contact Center Analytics Software

    CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics …

  • Overall Reference Rating 4.8
    Contact Center Analytics Software

    Brightmetrics data analytics and reporting offer a unique and more efficient way to gain insights from your unified communications and contact center systems. Use their solution to turn your contact …

  • Overall Reference Rating 4.8
    Contact Center Analytics Software

    LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud …

  • Overall Reference Rating 4.8
    Contact Center Analytics Software

    Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional …

  • Overall Reference Rating 4.7
    Contact Center Analytics Software

    Market Force Information® provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping and contact center …