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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2666 reference ratings
4.8/5.0 (2666)
  • 2024 Top Rated Software Award

30Testimonials

  • “When we first started using interaction analytics we had no idea WHAT we would find. After all, you don’t know what you don’t know. Now we are excited about what …

    Sam Eidson Director of Compliance

  • “We have been able to overcome all the problems we had with manual scoring. Contact center analytics with automated scorecards have freed us up so we can provide resources to …

    Tiffany Leonard Quality Assurance Manager

  • "With CallMiner Eureka, we have been able to go from a sample size of 10 to 20 to 2-million and really listen to every single call that’s happening in the …

    SiriusXM Former VP Customer Care & Sales Operations
29 more testimonials currently locked

22 Case Studies

  • Optimizes Compliance & Collector Performance with Automated CallMiner Eureka Speech Analytics Scorecards

    James Magnuson Business Analyst

  • Encore Capital Group - Customer Case Study

    Rick Britt Consumer Data Management and Strategy

  • Open English Saves Time and Improves Sales Conversions

    Andres Chuquimia Speech Analytics Manager
21 more case studies currently locked

5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,903,683+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.