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CallMiner

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Read 30 CallMiner reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 41 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2885 reference ratings
4.8/5.0 (2885)

30Testimonials

  • "The greatest value we are getting from CallMiner is that we didn’t know what we were missing. CallMiner gives us that pervasive insight to know that what we are doing …

    Americollect Training Manager

  • "Before we had CallMiner our manual QA program was like being in a cave with a flashlight, now it's like we have a 5,000 watt spotlight!"

    Molly Sollie Manager of Quality Assurance

  • "Being able to identify the occurrences and guide agents in the right direction is exactly what we needed to improve our agents as collectors, improve their productivity and decrease complaints. …

    Shaunta Holmes Training Director
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41 Case Studies

  • Stoneleigh Rewards Agent Compliance with Insights from CallMiner Interaction Analytics

    Nikki Noyes Director of Compliance

  • Achieving Immediate Wins in Contact Center Efficiency and Customer Experience

  • VitalityHealth automates QA across 1M+ calls a year with CallMiner

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5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 41 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 2,119,725+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.