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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2642 reference ratings
4.8/5.0 (2642)
  • 2024 Top Rated Software Award

30Testimonials

  • “Whenever we learn of something that should not be occurring on calls, we will design a new search for it. That way we can regularly improve quality and potentially prevent …

    Ed Paetz Quality Assurance Manager

  • “Our CallMiner Eureka Interaction Analytics solution analyzes 100 percent of our interactions. Utilizing pre-built and customized language categories, such as repeat contact, dissatisfaction, empathy, understandability and other behavioral language, has …

    Adam McCord Quality Analytics Manager

  • “Our quality staff is half what it was before CallMiner analytics. The QA specialists now spend the majority of their time coaching and improving our agents rather than listening to …

    Medium Enterprise Retailing Company
29 more testimonials currently locked

22 Case Studies

  • Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance …

    Shaunta Holmes Training Director

  • Optimizes Compliance & Collector Performance with Automated CallMiner Eureka Speech Analytics Scorecards

    James Magnuson Business Analyst

  • AXCESS Financial Finds & Stops Fraud with Interaction Analytics

    Allyson Keown Speech Analytics Analyst
21 more case studies currently locked

5 Customer Videos

  • Conn's HomePlus - Customer Success Story (Svenja Fuhrig - Director of Credit Systems)
    Play Video
    Svenja Fuhrig Director of Credit Systems
  • Americollect - Customer Success Story (Jenni Suda - Director of Extended Business Office)
    Play Video
    Jenni Suda Director of Extended Business office
  • Why SiriusXM trust's CallMiner to improve call center agent performance using data of their 35 million customers
    Play Video
    Michael Moore Former VP Customer Care & Sales Operations
4 more videos currently locked

Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,897,391+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.