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CallMiner

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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2675 reference ratings
4.8/5.0 (2675)
  • 2024 Top Rated Software Award

30Testimonials

  • “The key was leveraging the ability to link the CallMiner Eureka custom-built scores to our internal UTM (Urchin Traffic Monitor) parameters from PPC, SEO and Organic. This allows us to …

    Andres Chuquimia Speech Analytics Manager

  • “Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager …

    Kelly Seis VP of Quality Assurance/ Speech Analytics

  • “CallMiner speech analytics has improved the overall performance of agents in our contact center. Management is greatly impressed with the application.”

    Pedro Guijarro Vice President
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22 Case Studies

  • Improving QA Efficiency, Contact Insights, Agent Performance and Compliance Through Interaction Analytics

    Ed Paetz Quality Assurance Manager

  • Stoneleigh Rewards Agent Compliance with Insights from CallMiner Interaction Analytics

    Nikki Noyes Director of Compliance

  • Driving Service Excellence and Increased Revenue in the Contact Center

21 more case studies currently locked

5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,905,299+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.