CallMiner References Capped?

Access even more references from these marketplace competitors

Work at
CallMiner?
Upgrade Profile
  • 4.8 / 5.0 (3500)
    Verified 217+ References
  • 4.8 / 5.0 (1556)
    102+ References
  • 4.7 / 5.0 (132)
    6+ References

CallMiner

Verified
Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

Show more
Categories:
Show more
  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2735 reference ratings
4.8/5.0 (2735)

30Testimonials

  • “I was challenged by the digital media team to identify promotion rates and effectiveness of agents using the WebChat channel. By using CallMiner omni-channel analytics and its intrinsic ability to …

    Mandy Ott Business Analyst; Speech Analytics

  • "The process was very time consuming because every step required manual work by someone – from selecting the calls to evaluate to maintaining the forms. There was also a lot …

    Michelle Correal Senior manager, Operations Process

  • "The greatest value we are getting from CallMiner is that we didn’t know what we were missing. CallMiner gives us that pervasive insight to know that what we are doing …

    Americollect Training Manager
29 more testimonials currently locked

22 Case Studies

  • Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance …

    Shaunta Holmes Training Director

  • Encore Capital Group - Customer Case Study

    Rick Britt Consumer Data Management and Strategy

  • Defenders Improving Sales Agent Performance with CallMiner Interaction Analytics

21 more case studies currently locked

5 Customer Videos

4 more videos currently locked

Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,912,640+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.