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Read 30 CallMiner reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 41 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2775 reference ratings
4.8/5.0 (2775)

30Testimonials

  • “And with continual training and work with our agents we dropped it to less than half a percent the following month. We are continuing to have a very large impact …

    Charles Felsberg Auditing Manager

  • "The greatest value we are getting from CallMiner is that we didn’t know what we were missing. CallMiner gives us that pervasive insight to know that what we are doing …

    Americollect Training Manager

  • "With CallMiner Eureka, we have been able to go from a sample size of 10 to 20 to 2-million and really listen to every single call that’s happening in the …

    SiriusXM Former VP Customer Care & Sales Operations
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41 Case Studies

  • ResultsCX boosts sales-compliant language to 70% with CallMiner

  • AAA Auto improves call routing by 88% with CallMiner

  • Optimizes Compliance & Collector Performance with Automated CallMiner Eureka Speech Analytics Scorecards

    James Magnuson Business Analyst
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5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 41 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,970,461+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.