CallMiner References Capped?

Access even more references from these marketplace competitors

Work at
CallMiner?
Upgrade Profile
  • 4.8 / 5.0 (3643)
    Verified 217+ References
  • 4.8 / 5.0 (1665)
    110+ References
  • 4.8 / 5.0 (2208)
    29+ References

CallMiner

Verified
Read 30 CallMiner reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

Show more
Categories:
Show more
  • 30 Testimonials View
  • 41 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2850 reference ratings
4.8/5.0 (2850)

30Testimonials

  • “Our quality staff is half what it was before CallMiner analytics. The QA specialists now spend the majority of their time coaching and improving our agents rather than listening to …

    Medium Enterprise Retailing Company

  • "Being able to identify the occurrences and guide agents in the right direction is exactly what we needed to improve our agents as collectors, improve their productivity and decrease complaints. …

    Shaunta Holmes Training Director

  • “The key was leveraging the ability to link the CallMiner Eureka custom-built scores to our internal UTM (Urchin Traffic Monitor) parameters from PPC, SEO and Organic. This allows us to …

    Andres Chuquimia Speech Analytics Manager
29 more testimonials currently locked

41 Case Studies

  • Inizio Engage boosts QA coverage from 2-3% to 100% with CallMiner

  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Charles Felsberg Auditing Manager

  • SiriusXM improves customer intelligence with CallMiner across 100% of omnichannel interactions

40 more case studies currently locked

5 Customer Videos

4 more videos currently locked

Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 41 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 2,076,480+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.