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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2718 reference ratings
4.8/5.0 (2718)

30Testimonials

  • "Eureka is so powerful. After we saw how much it could do we realized how much time it could save, and how effective it could make us in our business."

    April Bevolden Quality Supervisor

  • "Weekly scorecards proved invaluable in driving performance improvement. Supervisors now have an accurate view of agent performance and they use it for training and coaching purposes. We have been able …

    Mike Hull Director of Business Analytics

  • “I sampled 185 calls from September and October 2016 and tested them for script accuracy within our interaction analytics. We hit 98.64% accuracy for those sample calls! This level of …

    James Magnuson Business Analyst
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22 Case Studies

  • Defenders Improving Sales Agent Performance with CallMiner Interaction Analytics

  • Open English Saves Time and Improves Sales Conversions

    Andres Chuquimia Speech Analytics Manager

  • AXCESS Financial Finds & Stops Fraud with Interaction Analytics

    Allyson Keown Speech Analytics Analyst
21 more case studies currently locked

5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.