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CallMiner

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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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Customer Rating Review Scorebased on 2416 reference ratings
4.8/5.0 (2416)
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

30Testimonials

  • "The process was very time consuming because every step required manual work by someone – from selecting the calls to evaluate to maintaining the forms. There was also a lot of room for error because scoring is subjective, and plenty of rework for re-listening to calls. Although our process lacked efficiency, it was necessary to help ensure the quality of our call center operations."

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22 Case Studies

  • Achieving Immediate Wins in Contact Center Efficiency and Customer Experience

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5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.