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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2750 reference ratings
4.8/5.0 (2750)

30Testimonials

  • "These awards are voted on by real-life contact centers that are using the technology, rather than selected by a panel of ‘experts’. The detailed comments made by those that voted …

    Jonty Pierce Editor

  • "Around the time the new CFPB rules for debt collection were released our largest customer asked us what policies and procedures we had in place to ensure our collectors were …

    Nikki Noyes Director of Compliance

  • "The process was very time consuming because every step required manual work by someone – from selecting the calls to evaluate to maintaining the forms. There was also a lot …

    Michelle Correal Senior manager, Operations Process
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22 Case Studies

  • Achieving Immediate Wins in Contact Center Efficiency and Customer Experience

  • USCB, Inc. - Customer Case Study

    Pedro Guijarro Vice President

  • Optimizes Compliance & Collector Performance with Automated CallMiner Eureka Speech Analytics Scorecards

    James Magnuson Business Analyst
21 more case studies currently locked

5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,930,706+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.