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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2710 reference ratings
4.8/5.0 (2710)

30Testimonials

  • “Whenever we learn of something that should not be occurring on calls, we will design a new search for it. That way we can regularly improve quality and potentially prevent …

    Ed Paetz Quality Assurance Manager

  • "Before we had CallMiner our manual QA program was like being in a cave with a flashlight, now it's like we have a 5,000 watt spotlight!"

    Molly Sollie Manager of Quality Assurance

  • “Whether we are looking to drive efficiency or increase sales we know that CallMiner can help us make informed decisions and monitor our efforts.”

    Nautilus Senior Manager Customer Support
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22 Case Studies

  • Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction …

    Tracy Dudek Chief Operating Officer

  • AXCESS Financial Finds & Stops Fraud with Interaction Analytics

    Allyson Keown Speech Analytics Analyst

  • TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics

    Mike Hull Director of Business Analytics
21 more case studies currently locked

5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,910,853+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.