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Read 30 CallMiner reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose CallMiner as their Conversation Intelligence Software

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

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  • 30 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 2693 reference ratings
4.8/5.0 (2693)

30Testimonials

  • "The process was very time consuming because every step required manual work by someone – from selecting the calls to evaluate to maintaining the forms. There was also a lot …

    Michelle Correal Senior manager, Operations Process

  • “And with continual training and work with our agents we dropped it to less than half a percent the following month. We are continuing to have a very large impact …

    Charles Felsberg Auditing Manager

  • “We have been able to overcome all the problems we had with manual scoring. Contact center analytics with automated scorecards have freed us up so we can provide resources to …

    Tiffany Leonard Quality Assurance Manager
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22 Case Studies

  • Stoneleigh Rewards Agent Compliance with Insights from CallMiner Interaction Analytics

    Nikki Noyes Director of Compliance

  • Medium Enterprise Retailing Company - Customer Case Study

  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Charles Felsberg Auditing Manager
21 more case studies currently locked

5 Customer Videos

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Additional CallMiner Information & Resources

Read CallMiner Reviews, Testimonials & Customer References from 30 real CallMiner customers.

Browse CallMiner Case Studies, Customer Success Stories, & Customer References from 22 businesses that use CallMiner.

Watch CallMiner Customer Videos to learn why 5 businesses chose CallMiner.

FeaturedCustomers has 1,909,816+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.