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  • CallMiner

  • Website callminer.com
  • Phone781-547-5690
  • Headquarters Massachusetts
OVERALL CUSTOMER
REFERENCE RATING
4.8
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"Applying CallMiner analytics to our digital channel has led to a smarter and more robust approach to..."
Tom Fleming
Digital Performance Coach
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"And with continual training and work with our agents we dropped it to less than half a percent the fo..."
Charles Felsberg
Auditing Manager
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"With CallMiner Eureka, RTR experienced a 60% reduction in their Average Call Handle Time and increase..."
Carlos Ayala
Strategy & Analytics Analyst
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"Weekly scorecards proved invaluable in driving performance improvement. Supervisors now have an accur..."
Mike Hull
Director of Business Analytics
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"Customers will typically calm down once a manager comes on the line, and even though the manager will..."
Kelly Seis
VP of Quality Assurance/ Speech Analytics
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"By doing this you are going to retain more of your agents. Your agents are going to become more engag..."
Chris Malmfelt
Chief Operating Officer
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"I was challenged by the digital media team to identify promotion rates and effectiveness of agents us..."
Mandy Ott
Business Analyst; Speech Analytics
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"I sampled 185 calls from September and October 2016 and tested them for script accuracy within our in..."
James Magnuson
Business Analyst
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"Before we had CallMiner our manual QA program was like being in a cave with a flashlight, now it's li..."
Molly Sollie
Manager of Quality Assurance
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"Our CallMiner Eureka Interaction Analytics solution analyzes 100 percent of our interactions. Utilizi..."
Adam McCord
Quality Analytics Manager
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"When we first started using interaction analytics we had no idea WHAT we would find. After all, you d..."
Sam Eidson
Director of Compliance
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"The beauty of CallMiner’s Eureka is that it provides the insight we need to continuously improve our..."
Ryan Blake
Director of Training and Compliance
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"Whether we are looking to drive efficiency or increase sales we know that CallMiner can help us make..."
Nautilus
Senior Manager Customer Support
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"The greatest value we are getting from CallMiner is that we didn’t know what we were missing. CallMin..."
Americollect
Training Manager
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"Eureka is so powerful. After we saw how much it could do we realized how much time it could save, and..."
April Bevolden
Quality Supervisor
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"The key was leveraging the ability to link the CallMiner Eureka custom-built scores to our internal U..."
Andres Chuquimia
Speech Analytics Manager
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Testimonials & Customer References of individual CallMiner customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if CallMiner is the right business software or service for your company.

We monitor all 31 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.