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“These Agent Assistants receive a lot of feedback from our agents and customer compliment affirmation is the number one feature when they are asked about Eureka real-time. Our agents just LOVE getting the compliments and “good job’s” along with a fun picture we attached to the fly out.”
“Whenever we learn of something that should not be occurring on calls, we will design a new search for it. That way we can regularly improve quality and potentially prevent future problems.”
Enthu enables contact centers coach their agents for improved outcomes. Enthu transcribes and analyzes every single customer conversation and derives actionable intelligence for faster & better agent performance. Enthu results in faster call QA, better coaching & feedback, and improved agent performance.
Jiminny brings your technology & people together so you can make your team truly effective. They believe everyone in sales and customer success should have the chance to succeed and be the best version of themselves. At Jiminny they help you create a coaching culture to make developing your team part of your day to day operation.
Voyc enables companies to check 100% of contact centre interactions with their speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have - they simply don’t seem to care about their customers.
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