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“These Agent Assistants receive a lot of feedback from our agents and customer compliment affirmation is the number one feature when they are asked about Eureka real-time. Our agents just LOVE getting the compliments and “good job’s” along with a fun picture we attached to the fly out.”
“Whenever we learn of something that should not be occurring on calls, we will design a new search for it. That way we can regularly improve quality and potentially prevent future problems.”
Enthu enables contact centers coach their agents for improved outcomes. Enthu transcribes and analyzes every single customer conversation and derives actionable intelligence for faster & better agent performance. Enthu results in faster call QA, better coaching & feedback, and improved agent performance.
Gong is the #1 conversation intelligence platform for sales. It gives you unfiltered visibility into your customer conversations. Gong captures and analyzes every customer conversation across every channel. You can win more deals, skyrocket rep success, and change the way you go-to-market.
MindTickle is the world’s leading sales enablement and readiness platform that gives you the power to ramp up new reps faster, coach them effectively, keep them up-to-date and create a culture of sales excellence. MindTickle offers the industry's most comprehensive readiness solution for closing the knowledge and skill gaps found in customer-facing teams. Sales teams across a wide range of industries use MindTickle's award-winning platform to train, coach, and align their sales teams to make reps and their managers more effective. Combining on-demand online training, bite-sized mobile updates, gamification, coaching and role-play with a data-driven approach, MindTickle accelerates time-to-productivity, ensures consistent execution, and helps boost sales performance.
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