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"Customers should jump all over this. This type of results-driven pricing, tied to the results CallMin..."
Nancy Jamison
Frost & Sullivan
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"Around the time the new CFPB rules for debt collection were released our largest customer asked us wh..."
Nikki Noyes
Director of Compliance
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"When we first started using interaction analytics we had no idea WHAT we would find. After all, you d..."
Sam Eidson
Director of Compliance
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"Before we had CallMiner our manual QA program was like being in a cave with a flashlight, now it's li..."
Molly Sollie
Manager of Quality Assurance
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"By doing this you are going to retain more of your agents. Your agents are going to become more engag..."
Chris Malmfelt
Chief Operating Officer
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"And with continual training and work with our agents we dropped it to less than half a percent the fo..."
Charles Felsberg
Auditing Manager
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"Our CallMiner Eureka Interaction Analytics solution analyzes 100 percent of our interactions. Utilizi..."
Adam McCord
Quality Analytics Manager
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"Weekly scorecards proved invaluable in driving performance improvement. Supervisors now have an accur..."
Mike Hull
Director of Business Analytics
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"Our quality staff is half what it was before CallMiner analytics. The QA specialists now spend the ma..."
Medium Enterprise Retailing Company
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"The key was leveraging the ability to link the CallMiner Eureka custom-built scores to our internal U..."
Andres Chuquimia
Speech Analytics Manager
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"CallMiner speech analytics has improved the overall performance of agents in our contact center. Mana..."
Pedro Guijarro
Vice President
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"These Agent Assistants receive a lot of feedback from our agents and customer compliment affirmation..."
Tracy Dudek
Chief Operating Officer
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"The greatest value we are getting from CallMiner is that we didn’t know what we were missing. CallMin..."
Americollect
Training Manager
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"The process was very time consuming because every step required manual work by someone – from selecti..."
Michelle Correal
Senior manager, Operations Process
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"With CallMiner Eureka, we have been able to go from a sample size of 10 to 20 to 2-million and really..."
SiriusXM
Former VP Customer Care & Sales Operations
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"Eureka is so powerful. After we saw how much it could do we realized how much time it could save, and..."
April Bevolden
Quality Supervisor
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Testimonials & Customer References of individual CallMiner customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if CallMiner is the right business software or service for your company.

We monitor all 31 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.