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“These Agent Assistants receive a lot of feedback from our agents and customer compliment affirmation is the number one feature when they are asked about Eureka real-time. Our agents just LOVE getting the compliments and “good job’s” along with a fun picture we attached to the fly out.”
“Whenever we learn of something that should not be occurring on calls, we will design a new search for it. That way we can regularly improve quality and potentially prevent future problems.”
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