Refract empowers Sales Management to identify and immediately improve, costly mistakes, errors and missed opportunities their sales teams make every day. In all sectors, providing coaching and feedback are essential to individual and organisational development. Whether in training, learning or on the job performance providing appraisal – praise, ideas and corrective feedback, is key to improving performance.
“Being able to listen back as a manager is really good because, whilst most of the calls are good, it enables you to really dig in and challenge your reps as to what they really think the stage of the account is and what's actually going on.”
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