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CallMiner Case Studies

  • Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction Analytics Scorecards

  • Improving QA Efficiency, Contact Insights, Agent Performance and Compliance Through Interaction Analytics

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    4.7 / 5.0
    Customer References30 total
    About

    Jiminny brings your technology & people together so you can make your team truly effective. They believe everyone in sales and customer success should have the chance to succeed and be the best version of themselves. At Jiminny they help you create a coaching culture to make developing your team part of your day to day operation.

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    4.7 / 5.0
    Customer References80 total
    About

    Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels.

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    4.7 / 5.0
    Customer References15 total
    About

    Voyc enables companies to check 100% of contact centre interactions with their speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have - they simply don’t seem to care about their customers.

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