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CallMiner Case Studies

  • Increases Revenue Collection & Accelerates Agent Development with Automated CallMiner Eureka Interaction Analytics Scorecards

    Tracy Dudek Chief Operating Officer

  • Improving QA Efficiency, Contact Insights, Agent Performance and Compliance Through Interaction Analytics

    Ed Paetz Quality Assurance Manager
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  • Calabrio
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    4.8 / 5.0
    Customer References 217 total
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    We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Calabrio ONE gives you the power to engage …

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  • Observe.AI
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    4.8 / 5.0
    Customer References 110 total
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    Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural …

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  • Balto
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    4.8 / 5.0
    Customer References 94 total
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    Balto is the #1 Real Time Guidance Platform for Contact Centers powered by AI. It unites agents with industry-leading AI to empower teams with real-time guidance, resulting in happier customers, …

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