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Voyc enables companies to check 100% of contact centre interactions with their speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have - they simply don’t seem to care about their customers.
“Voyc is not just reducing QA costs and helping manage risk better, Voyc reduces rework, improves customer satisfaction and helps businesses stay compliant. On top of that, I was very …
"We are excited about the solution and look forward to implementing it in our environment. We believe we would be able to gain a lot of value across various aspects …
"It's difficult for us to turn calls into insights but so far it's been encouraging to see that with Voyc we can achieve this quicker and with less bias than …
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