"We found that the existing industry tools don’t allow for proactive engagement. With these systems, you cannot monitor all 500 calls a day and you just hope that bad ones get picked up. Meanwhile, contact centre agents become very robotic when they are monitored via silent listening."

“Up until now, insurance businesses had only two choices Hire larger QA teams and accept significantly higher salaries and office costs, or listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc, there is a third option: Scale your QA without increasing costs.”