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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3618 reference ratings
4.8/5.0 (3618)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • "What’s great about Calabrio’s self-scheduling capability is that it lets agents manage and change their own schedules as unexpected things happen throughout each day, without negatively impacting the contact center’s …

    Natalia Brown Chief Client Operations Officer

  • “Calabrio ONE has proved beneficial in gaining efficiency in reporting and analysis, identifying coaching gaps, and providing a clean, reliable and structured framework with which to make sound business decisions.”

    George Kim Financial Analyst

  • "We see this relationship as very much a collaboration and partnership, we’ve been very open and transparent with the team at Business Systems, we have shared our future business opportunities …

    Lesley Bell Operations Manager
103 more testimonials currently locked

101 Case Studies

  • CEGA Gains Time and Cost Savings Using Calabrio’s WFM for Smarter Contact …

    Ben Thomas Customer Service Manager

  • Emblem Health Enjoys Great Customer Service with Calabrio

    Janice Fisher Executive

  • Patagonia Uses Calabrio to Support the Scheduling Needs of Their Remote Agents

    Trent Hays Customer Experience Scheduling Supervisor
100 more case studies currently locked

12 Customer Videos

11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 2,053,340+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.