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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3507 reference ratings
4.8/5.0 (3507)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • "It is a very efficient tool. It helps us save time, increase productivity and gives us more time to coach and develop our agents instead of spending all day chasing …

    Altaj Ramani Addison Lee

  • “Our focus has changed from piecing together schedules to continuous improvement, assessing the bigger picture, and adding further value to support our experts which helps our delivery team too."

    Daniela G. Workforce Optimisation Manager

  • "The operation impact we’ve realized with Calabrio is very important, as it allows us to have QM and WFM working together."

    Luis Coiro IT Professional
103 more testimonials currently locked

101 Case Studies

  • Calabrio Desktop Analytics help leaders shorten hold times while increasing agent engagement

    MaryBeth Meloni Quality Assurance & Analytics Lead

  • Successful WFM implementation supports employee engagement at OTTO Service Centers

    Stefan Schäff OTTO

  • Calabrio helps Nationwide’s Planning Team with Workforce Planning

    Lisa Strudwick Workforce Performance & Productivity Manager
100 more case studies currently locked

12 Customer Videos

  • Virteva - Customer Success Story (Craig Schmidtke - Executive Vice President of Sales, Marketing and Product Strategy)
    Play Video
    Craig Schmidtke Executive Vice President of Sales, Marketing and Product Strategy
  • Bluegrass Cellular - Customer Success Story
    Play Video
  • Credit Union of Colorado Boosts CSAT Scores with Calabrio
    Play Video
    Laura Reinhold Member Service Contact Center Manager
11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,917,370+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.