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Calabrio

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Read 98 Calabrio reviews and testimonials from customers, explore 92 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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Customer Rating Review Scorebased on 3045 reference ratings
4.8/5.0 (3045)
  • Market Leader 2024 2024
    Winter 2024Market LeaderCall Center Management Software
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    Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. More than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.

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98Testimonials

  • "One of the most important parts of our business, our frontline Customer Experience Representatives, are finding their work-life balance enhanced by features such as the MyTime app and shift trade boards which is not to be underestimated."

    Simon ThompsonOperations Planning Manager
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92 Case Studies

  • E.ON Increases Availability with Flexible Scheduling

    Anette JonssonGroup Director for Business, Analytics and Planning
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12 Customer Videos

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Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 98 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 92 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,809,090+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.