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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3440 reference ratings
4.8/5.0 (3440)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • "We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”

    Rich DeMarco Chief Operating Officer

  • “The team at Calabrio performed very efficiently and professionally. No deadlines were missed and they continued to work with the customer to ensure satisfaction with each implementation. Since the tools …

    Large Enterprise Computer Services Company IT Project Manager

  • "Calabrio ONE has increased productivity in the call center and has kept our staff extremely happy with knowing their schedules and exceptions ahead of time."

    Carlos Saldana Senior Manager Operations Manager
103 more testimonials currently locked

101 Case Studies

  • HCA Healthcare, Inc. Increases Productivity by 40-50% with Calabrio

    Ketan Karnik IT Professional

  • Fortune 500 Telecommunications Services Company - Customer Case Study

  • Jysk Fynske Medier Exceeds Expectations Using Calabrio’s WFM Solution

    Jeppe Uhre Havgaard Bjerrum Subscriptions and Customer Service Manager
100 more case studies currently locked

12 Customer Videos

  • Thomson Reuters - Customer Success Story
    Play Video
  • GreenPath - Customer Success Story (David Flores - Director of Client Services and Program Performance)
    Play Video
    David Flores Director of Client Services and Program Performance
  • Fexco - Customer Success Story (Vivian O'Callaghan - Senior Solutions & Technology Analyst)
    Play Video
    Vivian O'Callaghan Senior Solutions & Technology Analyst
11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,911,048+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.