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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3379 reference ratings
4.8/5.0 (3379)
  • Fall 2025 Market Leader Call Center Management Software
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  • 2024 Top Rated Software Award

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104Testimonials

  • “We want to ensure we are keeping our promises to our customers so we record 100% of our calls."

    Selea Kinealy

  • “The team at Calabrio performed very efficiently and professionally. No deadlines were missed and they continued to work with the customer to ensure satisfaction with each implementation. Since the tools …

    Large Enterprise Computer Services Company IT Project Manager

  • “We used to have best in class technology for specific application, but they didn’t always ‘play nice in the sandbox’ together—chat was in one area, WFM in another, call recordings …

    Jesse Claus Sr. Optimization Manager
103 more testimonials currently locked

101 Case Studies

  • Large Enterprise Hospitality Company Utilizes Calabrio for Agent Scheduling

  • Delta Air Lines Migrates WFM to the Microsoft Azure Cloud

    Ashley Fendall Workforce Administrator

  • Getronics Delivers Consistent, Superior CX Across All Service Centers

100 more case studies currently locked

12 Customer Videos

11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,904,483+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.