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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3545 reference ratings
4.8/5.0 (3545)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • "One of the most important parts of our business, our frontline Customer Experience Representatives, are finding their work-life balance enhanced by features such as the MyTime app and shift trade …

    Simon Thompson Operations Planning Manager

  • “Calabrio provides great service to their customers.”

    Janice Fisher Executive

  • "Calabrio ONE has increased productivity in the call center and has kept our staff extremely happy with knowing their schedules and exceptions ahead of time."

    Carlos Saldana Senior Manager Operations Manager
103 more testimonials currently locked

101 Case Studies

  • Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying …

    Lisa Gomez Operations Manager

  • AmTrust Financial Services Gained Productivity and Improved Customer Satisfaction with Calabrio ONE

    Daniel Rivera End User

  • EMEA Customer Relations Specialist, Armatis leverage Calabrio WFM to significantly improve workforce …

    Ouahid EL HEDJAJ Armatis
100 more case studies currently locked

12 Customer Videos

11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,935,207+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.