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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3603 reference ratings
4.8/5.0 (3603)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • "The difference Calabrio has made to our contact center is like night and day. With information all on one screen, I now have a single view of how my entire …

    Leading Home Loan and Mortgage Broker Contact Center Senior Manager

  • "One of the most important parts of our business, our frontline Customer Experience Representatives, are finding their work-life balance enhanced by features such as the MyTime app and shift trade …

    Simon Thompson Operations Planning Manager

  • "Without the ability to identify and deliver high-schedule adherence, we would’ve been totally destroyed by COVID-19. Yet, despite moving everyone from brick and mortar to work from home within only …

    Aaron Jacobs Director of Workforce Optimization + Analytics
103 more testimonials currently locked

101 Case Studies

  • Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE

    Christine Kolbeson Senior Manager of Business Operations

  • Telia Collaborates With Calabrio to Transform the Customer Experience

    Daniel Tikka Zandhers Head of Workforce Operations

  • City of Vancouver 3-1-1 Achieves 0% Turnover with Calabrio WFM

    Marc Dube Team Manager
100 more case studies currently locked

12 Customer Videos

11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 2,017,454+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.