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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3568 reference ratings
4.8/5.0 (3568)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • "We see this relationship as very much a collaboration and partnership, we’ve been very open and transparent with the team at Business Systems, we have shared our future business opportunities …

    Lesley Bell Operations Manager

  • "Testing the impact of new or different scheduling options on our business before actually implementing them was key to maximising our creative scheduling options, maintaining smooth contact centre operations despite …

    Trent Hays Customer Experience Scheduling Supervisor

  • “We’re projected to receive more than a million phone calls this year, so predictive analytics tells us an NPS of 91% means 910,000 of those total calls will result in …

    Brian Bunderson Member Contact Center Manager
103 more testimonials currently locked

101 Case Studies

  • Educational Service Provider Boosts QA Evaluations by 67%

  • Rentalcars.com uses Calabrio Teleopti WFM technology to support a diverse contact center …

    Mark Simon Head of Resource Planning

  • Fortune 500 Telecommunications Services Company - Customer Case Study

100 more case studies currently locked

12 Customer Videos

  • Paychex Gets Organizational-level Insights From Calabrio
    Play Video
    Cassy Dunn Manager, Business Process Excellence
  • Radial - Customer Success Story (Robin Gomez - Director of Data Analytics)
    Play Video
    Robin Gomez Director of Data Analytics
  • Fexco - Customer Success Story (Vivian O'Callaghan - Senior Solutions & Technology Analyst)
    Play Video
    Vivian O'Callaghan Senior Solutions & Technology Analyst
11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,975,525+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.