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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3643 reference ratings
4.8/5.0 (3643)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • “We’re projected to receive more than a million phone calls this year, so predictive analytics tells us an NPS of 91% means 910,000 of those total calls will result in …

    Brian Bunderson Member Contact Center Manager

  • "The pandemic impacted our contact centre as our system required everyone to work from the office. Calabrio’s cloud solution was deployed across the business almost instantly – so our employees …

    Oliver Atanasovski Workforce Optimisation Manager

  • "What’s great about Calabrio’s self-scheduling capability is that it lets agents manage and change their own schedules as unexpected things happen throughout each day, without negatively impacting the contact center’s …

    Natalia Brown Chief Client Operations Officer
103 more testimonials currently locked

101 Case Studies

  • Calabrio helps Wix cut agent scheduling by 40% improving adherence and shrinkage …

    Daniela G. Workforce Optimisation Manager

  • National Express Saves Over Five Hours Per Week on Scheduling

    Golam Rabbani Performance Manager

  • Fexco Improves Outsourced Contact Centre Services with Automated WFM

    Shane Roper Planning & Technology Manager
100 more case studies currently locked

12 Customer Videos

11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 2,085,856+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.