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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3403 reference ratings
4.8/5.0 (3403)
  • Fall 2025 Market Leader Call Center Management Software
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104Testimonials

  • “Calabrio Quality Management offers our supervisors insight on what the day-to-day issues are for our agents. It helps them better serve the agents in terms of training and coaching. It …

    Art Gomez

  • "It’s a very easy platform to use and has great visibility. You can work with large datasets very easily, you can take information out and work with it, and then …

    Shane Roper Planning & Technology Manager

  • “Eventually, the original consultants who created this really complicated SQL environment disappeared. We became really dependent on a single employee who could work with those scripts—and even he admitted he …

    Patrick van Velzen Reporting Manager
103 more testimonials currently locked

101 Case Studies

  • Houston Methodist Hospital Uses WFM to Meet Aggressive Goals for Patient/Agent Care

    Daniel Acosta Call Center Applications Analyst III

  • E.ON Increases Availability with Flexible Scheduling

    Anette Jonsson Group Director for Business, Analytics and Planning

  • Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite

100 more case studies currently locked

12 Customer Videos

  • How Polaris Drives Their Customer and Employee Experience to New Heights With Calabrio
    Play Video
    Rob Murnane Dealer Support
  • Virteva - Customer Success Story (Craig Schmidtke - Executive Vice President of Sales, Marketing and Product Strategy)
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    Craig Schmidtke Executive Vice President of Sales, Marketing and Product Strategy
  • Radial - Customer Success Story (Robin Gomez - Director of Data Analytics)
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    Robin Gomez Director of Data Analytics
11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,906,422+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.