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Calabrio

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Read 104 Calabrio reviews and testimonials from customers, explore 101 case studies and customer success stories, and watch 12 customer videos to see why companies chose Calabrio as their Call Center Management

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact center data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Learn why the most powerful brands trust Calabrio.

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  • 104 Testimonials View
  • 101 Case Studies View
  • 12 Customer Videos View
Customer Rating Review Score based on 3359 reference ratings
4.8/5.0 (3359)
  • Fall 2025 Market Leader Call Center Management Software
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  • 2024 Top Rated Software Award

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104Testimonials

  • "The Call Center Director has access to analytical data that he has been able to utilize for agent staffing and performance bonuses."

    Large Enterprise Hospitality Company

  • “Deploying Calabrio ONE has enabled Radial to take our analysis to an entirely new level and we are just scratching the surface.”

    Nicole Price Customer Experience Manager

  • “This has led to new growth and advancement opportunities for the agents, and really, has fostered a more professional workplace environment.”

    Doug Saunders IT Director
103 more testimonials currently locked

101 Case Studies

  • Online home and auto insurer achieves 3X increase in virtual agent experience …

  • Emblem Health Enjoys Great Customer Service with Calabrio

    Janice Fisher Executive

  • Webhelp Deploys Brand New Contact Centre Amid COVID-19 Pandemic

    Yann Noblot Chief Technology Officer
100 more case studies currently locked

12 Customer Videos

  • How Polaris Drives Their Customer and Employee Experience to New Heights With Calabrio
    Play Video
    Rob Murnane Dealer Support
  • Fexco - Customer Success Story (Vivian O'Callaghan - Senior Solutions & Technology Analyst)
    Play Video
    Vivian O'Callaghan Senior Solutions & Technology Analyst
  • Boston Children’s Hospital Delivers World-Class Customer Experiences with Calabrio
    Play Video
    Wade Croce Business Operations Analyst
11 more videos currently locked

Additional Calabrio Information & Resources

Read Calabrio Reviews, Testimonials & Customer References from 104 real Calabrio customers.

Browse Calabrio Case Studies, Customer Success Stories, & Customer References from 101 businesses that use Calabrio.

Watch Calabrio Customer Videos to learn why 12 businesses chose Calabrio.

Explore answers to frequently asked questions about Calabrio.

FeaturedCustomers has 1,898,252+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.