“Our number one focus is to ensure people can perform tests easily and quickly receive the correct diagnosis. By standardizing on Verint Workforce Management Professional, we are helping ensure agents are there whenever customers need us, and for however long they need to speak with LetsGetChecked.”

"At Contact Leeds, we’re committed to adding value to the Council’s service offering. This project shows how, working with a specialist contact centre technology provider like Verint Witness Actionable Solutions, we can create solutions that in addition to their initial operational cost savings can unlock significant longer term added value …

“Thanks to Verint Work Manager, agents are able to provide accurate realtime information on the status of customer enquiries. This enables us to better manage customers’ expectations of their end-to-end journey, and has helped us improve the overall customer experience.”

"After implementing Verint Speech Analytics, Elavon saved nearly 600 accounts about $1.7 million in revenue in the first three months alone."

"With the Verint Enterprise Feedback Management survey platform, completed responses grew by more than 150 percent."

"Our call volume remained stable while our CSR numbers shrank."

"Verint’s solutions have revolutionized our capabilities. If it wasn’t for the Nextiva DVRs and Vid-Center software, we wouldn’t be able to immediately hand detailed information to law enforcement. Our previous VCR recording system required a security manager to actually go to the facility, pull the tape, and make a copy …

"The Verint Video Solution allows the Loss Prevention Manager at each store to view video on site or remotely."

"In order to keep pace with our growth and increasing traffic volume and to align with our security strategy—which includes equipping the university with the best in high-caliber, reliable technology—we selected the Verint Nextiva platform."

"Throughout the selection process, we were extremely confident in the strategic Verint and EMC partnership, and their proven ability to deliver a full, integrated IP video solution."

"The agility provided by the Verint DVRs made the video data we captured more usable and actionable in real-time."

"Carlson Craft is already seeing benefits from Impact 360 especially Impact 360 Speech Analytics. We’re increasing our knowledge and understanding of how our customers are experiencing our services, quality and products. The Verint team has been a great partner in developing this new insight."

"The monthly recurring revenue contribution from the contact center has doubled over the past two years, and the center now saves $1 million annually. Call volume has dropped by 22 percent while service levels are increasing. Knology’s stock has experienced phenomenal growth and our contact center has been recognized as …

"We’re delivering a better level of service to our customers and developing our staff, all at a lower cost — with a higher level of employee satisfaction. That’s real success."

"Overall, the Verint solution has helped improve motivation and productivity levels across the customer service team, as they feel more valued by the business."