Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. More than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
"At Telefónica O2 Ireland, we’re committed to improving the overall customer experience we offer, and we’re focused particularly on reducing the number of times our customers need to call us. Making sure we resolve customer enquiries on their first call is clearly one of our key drivers and, with Impact 360 Speech Analytics, we can uncover a wealth of insight already stored in our recorded interactions, and drill down to identify those service issues that are causing customers to contact us in the first place."
“This development wasn’t a typical Telligent implementation. We weren’t using Telligent to host a basic community, we wanted a platform that could empower us to build other things, and for that we needed specialist expertise. 4 Roads had everything we needed."
"The primary added value of Verint’s AQM is that it is no longer dependent on the practice of sampling, but can cover every single interaction that occurs in each contact center."
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