Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. More than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
"Impact 360 has provided excellent insight into our contact centre operations and very quickly helped us focus on cross-selling within the space of a few months, we have seen cross-sales increase by 300."
"Before we had the Impact 360 solution, we really had no idea of how we were talking to our customers and the value of our service to them. Already our sales and services have improved by 60 percent, and we can recognise call types and know how to ensure quality of service to our customers, as well as how to coach and look after our agents."
"Verint Knowledge Management is the linchpin of ‘Ask HR.’ It helps to reduce HR support call volumes, drive consistent support quality, and improve efficiency."
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