Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. More than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
"The monthly recurring revenue contribution from the contact center has doubled over the past two years, and the center now saves $1 million annually. Call volume has dropped by 22 percent while service levels are increasing. Knology’s stock has experienced phenomenal growth and our contact center has been recognized as a key component of this success."
"With Impact 360, we've increased the productivity within our center and are 100 percent more efficient at monitoring, evaluating, and training our agents. Impact 360 gives us more control over what's happening in our day-to-day business."
"Impact 360 Quality Monitoring is an integral part of LeasePlan USA’s quality assurance program. It provides us with a much more effective way to gauge our performance, helping us deliver a better, more consistent customer experience. Impact 360 is a good choice for our business."
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