OVERALL CUSTOMER
REFERENCE RATING
4.6
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"Successful agents are now saying ‘I know I can improve if I use the tools that are available to me...."
Lauren Christiansen
Dealer Support & Consumer Service Manager
"In a call center, we measure time in seconds. If I can get 10 more minutes per day of productivity ou..."
Marc Dube
Team Manager
"We had done a great job of implementing a new enterprise-level phone and ticketing system, but it sti..."
Jamey Anderson
Executive Vice President of Operations
"Calabrio’s reporting tool has allowed us to evaluate employee performance overall, and monitor agent..."
AmTrust Financial Services, Inc.
"The intuitive interface and all-in-one-suite have enabled us to provide a platform for our agents tha..."
Desert Schools Federal Credit Union
"We are able to use reporting for multiple QM functions. It has been the biggest help in holding calib..."
Lending Club
"Eventually, the original consultants who created this really complicated SQL environment disappeared...."
Patrick van Velzen
Reporting Manager
"Calabrio ONE has proved beneficial in gaining efficiency in reporting and analysis, identifying coach..."
George Kim
Financial Analyst
"We use Calabrio ONE to monitor and evaluate employee compliance to policy and federal guidelines. We..."
Financial Services Company
Compliance Officer
"We want to ensure we are keeping our promises to our customers so we record 100% of our calls...."
Selea Kinealy
U-HAUL
"(Quality Management) offers our supervisors insight on what the day-to-day issues are for the agents...."
Art Gomez
Piedmont Healthcare
"Implementing Workforce Management with Calabrio has been a huge time saver. We used to use an Excel s..."
Baron Brooks
Polaris
"Another area we are using Speech Analytics is in our product team, how to better service the client...."
Marvin Morrison
GetInsured
"This was my very first C3 conference and it was fantastic. The knowledge that was there (in people) a..."
Mike Hall
Superior Propane
"The speakers were great and everyone from Calabrio was extremely helpful. I would definitely recommen..."
Kevin Rury
IT Specialist
"Excellent project management and technical support during project delivery/implementation...."
Global 500 Transportation Services Company
IT Project Manager

Testimonials & Customer References of individual Calabrio customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Calabrio is the right business software or service for your company.

We monitor all 29 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.