OVERALL CUSTOMER
REFERENCE RATING
4.6
"This has led to new growth and advancement opportunities for the agents, and really, has fostered a m..."
Doug Saunders
IT Director
"One of our clients is a leading global provider of financial solutions and is based in Germany. Due t..."
Getronics
Vice President of Integrated Managed Service Delivery
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"We had done a great job of implementing a new enterprise-level phone and ticketing system, but it sti..."
Jamey Anderson
Executive Vice President of Operations
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"Calabrio has made it more efficient and consistent to evaluate our agents’ performance, which has mad..."
British Non-Profit Company
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"Calabrio’s reporting tool has allowed us to evaluate employee performance overall, and monitor agent..."
AmTrust Financial Services, Inc.
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"We are able to use reporting for multiple QM functions. It has been the biggest help in holding calib..."
Lending Club
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"Eventually, the original consultants who created this really complicated SQL environment disappeared...."
Patrick van Velzen
Reporting Manager
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"We want to ensure we are keeping our promises to our customers so we record 100% of our calls...."
Selea Kinealy
U-HAUL
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"(Quality Management) offers our supervisors insight on what the day-to-day issues are for the agents...."
Art Gomez
Piedmont Healthcare
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"Another area we are using Speech Analytics is in our product team, how to better service the client...."
Marvin Morrison
GetInsured
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"This was my very first C3 conference and it was fantastic. The knowledge that was there (in people) a..."
Mike Hall
Superior Propane
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"This is my second time to come to this conference and I am continually amazed at how much information..."
Tiffany Thomson
Assistant Manager Customer Service
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"The speakers were great and everyone from Calabrio was extremely helpful. I would definitely recommen..."
Kevin Rury
IT Specialist
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"I had a great time, I made connections with people with similar call centers (size and industry) and..."
Juliet Robinson
Member Services Contact Center Operations Analyst
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"Excellent project management and technical support during project delivery/implementation...."
Global 500 Transportation Services Company
IT Project Manager
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"Calabrio provides great service to their customers...."
Janice Fisher
Executive
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Testimonials & Customer References of individual Calabrio customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Calabrio is the right business software or service for your company.

We monitor all 29 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.