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“We want to ensure we are keeping our promises to our customers so we record 100% of our calls."
“Another area we are using Speech Analytics is in our product team, how to better service the client. Our product team can say, ‘what does the customer want?’ or ‘what is the agent recommending?’ and that will help us develop packages or policies to better serve the client.”
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. …
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