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SuccessKPI

Read 11 SuccessKPI reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 5 customer videos to see why companies chose SuccessKPI as their AI Automation Software

SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. They leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.

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  • 11 Testimonials View
  • 9 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 370 reference ratings
4.8/5.0 (370)

11Testimonials

  • “SuccessKPIs automation engines allowed us to evaluate each part of a conversation, and effectively coach and empower our agents while taking coverage from a small human sample to 100% sampling.”

    Government BPO VP of Engagement

  • "I have been in contact centers for over 20 years, and this was my first experience with AI and ML technology. As an operations guy, I make sure we get …

    Terry Lang Director of CX

  • “As part of our migration, SuccessKPI was able to replicate our prior Genesys Engage reporting environment in our new Genesys Cloud platform with the same look and feel, and enhance …

    Sean Bohl Sr. Director of Customer Experience Channels
10 more testimonials currently locked

9 Case Studies

  • Vibrant Emotional Health - Customer Case Study

    Grant Riewe Chief Technology Officer

  • Banner Health Achieves Migration Success SuccessKPI fills critical gaps during migration, leading …

    Sean Bohl Sr. Director of Customer Experience Channels

  • Alegeus Transforms Contact Center Reporting SuccessKPI revolutionizes reporting and enables deep, actionable …

    Michael Pena-Ariet Process Innovation Analyst
8 more case studies currently locked

5 Customer Videos

  • Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours
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    Terry Lang Director of CX
  • State Collection Service - Customer Success Story (Sameer Maini - Chief Information Officer)
    Play Video
    Sameer Maini Chief Information Officer
  • Banner Health - Customer Success Story (Sean Bohl - Sr. Director of Customer Experience Channels)
    Play Video
    Sean Bohl Sr. Director of Customer Experience Channels
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Additional SuccessKPI Information & Resources

Read SuccessKPI Reviews, Testimonials & Customer References from 11 real SuccessKPI customers.

Browse SuccessKPI Case Studies, Customer Success Stories, & Customer References from 9 businesses that use SuccessKPI.

Watch SuccessKPI Customer Videos to learn why 5 businesses chose SuccessKPI.

FeaturedCustomers has 1,924,576+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.