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SuccessKPI

Read 11 SuccessKPI reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch 5 customer videos to see why companies chose SuccessKPI as their Conversation Intelligence Software

SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. They leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.

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  • 11 Testimonials View
  • 15 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 461 reference ratings
4.8/5.0 (461)

11Testimonials

  • “The CDC worked with Maximus and AWS partner, SuccessKPI to understand for instance an end-to-end view of agent effectiveness and insights into the root causes of vaccination hesitancy.”

    Swami Sivasubramanian VP of Database, Analytics and Machine Learning

  • “SuccessKPIs automation engines allowed us to evaluate each part of a conversation, and effectively coach and empower our agents while taking coverage from a small human sample to 100% sampling.”

    Government BPO VP of Engagement

  • “Where I used to monitor 1% of calls at a level of two contacts per employee per month, and now I monitor 100% of my contacts at a level of …

    Gerlane Pedroso General Planning Manager
10 more testimonials currently locked

15 Case Studies

  • Banner Health Achieves Migration Success SuccessKPI fills critical gaps during migration, leading …

    Sean Bohl Sr. Director of Customer Experience Channels

  • Grupo Multi Delivers Personalized Experience at Scale

    Gerlane Pedroso General Planning Manager

  • Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours

    Terry Lang Director of CX
14 more case studies currently locked

5 Customer Videos

  • State Collection Service - Customer Success Story (Sameer Maini - Chief Information Officer)
    Play Video
    Sameer Maini Chief Information Officer
  • Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours
    Play Video
    Terry Lang Director of CX
  • Banner Health - Customer Success Story (Sean Bohl - Sr. Director of Customer Experience Channels)
    Play Video
    Sean Bohl Sr. Director of Customer Experience Channels
4 more videos currently locked

Additional SuccessKPI Information & Resources

Read SuccessKPI Reviews, Testimonials & Customer References from 11 real SuccessKPI customers.

Browse SuccessKPI Case Studies, Customer Success Stories, & Customer References from 15 businesses that use SuccessKPI.

Watch SuccessKPI Customer Videos to learn why 5 businesses chose SuccessKPI.

FeaturedCustomers has 2,123,298+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.