SuccessKPI

Read 11 SuccessKPI reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 5 customer videos to see why companies chose SuccessKPI as their

SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. They leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.

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  • 11 Testimonials View
  • 9 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 288 reference ratings
4.8/5.0 (288)

11Testimonials

  • “With SuccessKPI we are now able to audit every single call, instead of just a handful. Being able to have a full picture of what’s happening in your call center …

    Sara Connolly General Manager

  • “There’s much more nuance there around race and ethnic and gender and culture identity that express themselves in those conversations, So we can’t put a chat bot out there that’s …

    Grant Riewe Chief Technology Officer

  • ”Outcomes are the number one driver of our programs. SuccessKPI's quality monitoring and speech analytics platform has enabled increased automation and efficiency gains resulting in operational savings and better overall …

    Andy Beamon Senior Vice President, Total Experience Solutions and Services
10 more testimonials currently locked

9 Case Studies

  • State Collection Service Gains Critical Visibility into the Business

    Sameer Maini Chief Information Officer

  • AI and ML Based Machine Scoring and Quality Management

  • Grupo Multi Delivers Personalized Experience at Scale

    Gerlane Pedroso General Planning Manager
8 more case studies currently locked

5 Customer Videos

  • Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours
    Play Video
    Terry Lang Director of CX
  • Banner Health - Customer Success Story (Sean Bohl - Sr. Director of Customer Experience Channels)
    Play Video
    Sean Bohl Sr. Director of Customer Experience Channels
  • State Collection Service - Customer Success Story (Sameer Maini - Chief Information Officer)
    Play Video
    Sameer Maini Chief Information Officer
4 more videos currently locked

Additional SuccessKPI Information & Resources

Read SuccessKPI Reviews, Testimonials & Customer References from 11 real SuccessKPI customers.

Browse SuccessKPI Case Studies, Customer Success Stories, & Customer References from 9 businesses that use SuccessKPI.

Watch SuccessKPI Customer Videos to learn why 5 businesses chose SuccessKPI.

FeaturedCustomers has 1,900,523+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.