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SuccessKPI

Read 11 SuccessKPI reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 5 customer videos to see why companies chose SuccessKPI as their AI Automation Software

SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. They leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.

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  • 11 Testimonials View
  • 9 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 398 reference ratings
4.8/5.0 (398)

11Testimonials

  • “SuccessKPIs automation engines allowed us to evaluate each part of a conversation, and effectively coach and empower our agents while taking coverage from a small human sample to 100% sampling.”

    Government BPO VP of Engagement

  • “SuccessKPI has been a tremendous partner for us. They took a consultative approach–it wasn’t about just listening to our needs, but also their experience in our industry and background that …

    Sameer Maini Chief Information Officer

  • “There’s much more nuance there around race and ethnic and gender and culture identity that express themselves in those conversations, So we can’t put a chat bot out there that’s …

    Grant Riewe Chief Technology Officer
10 more testimonials currently locked

9 Case Studies

  • Banner Health Achieves Migration Success SuccessKPI fills critical gaps during migration, leading …

    Sean Bohl Sr. Director of Customer Experience Channels

  • AI and ML Based Machine Scoring and Quality Management

  • Alegeus Transforms Contact Center Reporting SuccessKPI revolutionizes reporting and enables deep, actionable …

    Michael Pena-Ariet Process Innovation Analyst
8 more case studies currently locked

5 Customer Videos

  • Vibrant Emotional Health - Customer Success Story (Grant Riewe - Chief Technology Officer)
    Play Video
    Grant Riewe Chief Technology Officer
  • Banner Health - Customer Success Story (Sean Bohl - Sr. Director of Customer Experience Channels)
    Play Video
    Sean Bohl Sr. Director of Customer Experience Channels
  • Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours
    Play Video
    Terry Lang Director of CX
4 more videos currently locked

Additional SuccessKPI Information & Resources

Read SuccessKPI Reviews, Testimonials & Customer References from 11 real SuccessKPI customers.

Browse SuccessKPI Case Studies, Customer Success Stories, & Customer References from 9 businesses that use SuccessKPI.

Watch SuccessKPI Customer Videos to learn why 5 businesses chose SuccessKPI.

FeaturedCustomers has 1,970,876+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.