SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. They leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.
“The CDC worked with Maximus and AWS partner, SuccessKPI to understand for instance an end-to-end view of agent effectiveness and insights into the root causes of vaccination hesitancy.”
“There’s much more nuance there around race and ethnic and gender and culture identity that express themselves in those conversations, So we can’t put a chat bot out there that’s …
“With SuccessKPI we are now able to audit every single call, instead of just a handful. Being able to have a full picture of what’s happening in your call center …
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